Quality & Training Lead for CMS Programs

CTI Resource Management; Chester (VA); On-site; USD 75,000 - 90,000; Full time

Job summary

CTI Resource Management is seeking a QA/Training Manager to lead CMS CCO Programs in Chester, Virginia. This role involves overseeing quality metrics, conducting training sessions, and collaborating with various stakeholders to enhance training programs and effectiveness.

Qualified candidates should possess a Bachelor's degree and substantial experience in quality assurance or training, along with exceptional communication and organizational skills.

Qualifications

• 5 years experience in quality assurance and/or training in a contract center.
• Ability to demonstrate adult learning principles.
• Excellent verbal and written communication skills.

Responsibilities

• Manage training programs and ensure quality metrics are met.
• Develop and implement training materials and programs.
• Conduct training sessions and coaching activities.

Skills

Quality assurance

Training facilitation

Data analysis

Communication skills

Adult learning principles

Organizational skills

Education

Bachelor's degree in Education, Communication or Business

Certified Professional in Learning and Performance (CPLP)

Tools

QualityNow

CMS Learning Management System

Microsoft Office

Job description

CTI Resource Management is seeking a QA/Training Manager to lead CMS CCO Programs in Chester, Virginia. This role involves overseeing quality metrics, conducting training sessions, and collaborating with various stakeholders to enhance training programs and effectiveness.

Qualified candidates should possess a Bachelor's degree and substantial experience in quality assurance or training, along with exceptional communication and organizational skills.