Quality Training & Improvement Specialist

LVMH Group; Ontario (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

Paid time off programs

Employee discount/perks

Retirement plans

Job summary

Louis Vuitton in Ontario, California is seeking a Quality Specialist to train and coach retail teams and internal departments, elevating the client experience by communicating proactively about product quality.

The role analyzes defect repairs/returns data, develops action plans with Central and Manufacturing, and leads cross‑functional quality initiatives across stores, warehouses, and regional teams to ensure consistent quality standards.

Qualifications

• Experience using MS Word, Excel and Outlook for daily operations.

Responsibilities

• Enforce New Product Alert system with stores to ensure timely receipt of pictures and information.
• Foster partnership across departments to build common messages and ensure resolutions to quality alerts.
• Lead and support quality initiatives with Warehouse teams for new products and best practices.
• Host daily communications with Central Quality to share issues and actions.
• Provide monthly updates to LVA and Central on actions and outcomes.
• Visit LVUSM to discuss current quality issues and store mindset.
• Coach Store Support, Digital Care Services, intake team, and Regional Quality Correspondents on quality guidelines.
• Organize quality checks in Distribution Centers as needed.
• Design and deliver training materials and SOPs to support client experience.
• Identify quality trends and awareness in Retail teams.

Skills

MS Word

Excel

Outlook

Tools

MS Word

Excel

Outlook

Job description

Louis Vuitton in Ontario, California is seeking a Quality Specialist to train and coach retail teams and internal departments, elevating the client experience by communicating proactively about product quality.

The role analyzes defect repairs/returns data, develops action plans with Central and Manufacturing, and leads cross‑functional quality initiatives across stores, warehouses, and regional teams to ensure consistent quality standards.