Quality Specialist - Ontario, California

LVMH Group; Ontario (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

Paid time off programs

Employee discount/perks

Retirement plans

Job summary

Louis Vuitton in Ontario, California is seeking a Quality Specialist to train and coach retail teams and internal departments, elevating the client experience by communicating proactively about product quality.

The role analyzes defect repairs/returns data, develops action plans with Central and Manufacturing, and leads cross‑functional quality initiatives across stores, warehouses, and regional teams to ensure consistent quality standards.

Qualifications

• Experience using MS Word, Excel and Outlook for daily operations.

Responsibilities

• Enforce New Product Alert system with stores to ensure timely receipt of pictures and information.
• Foster partnership across departments to build common messages and ensure resolutions to quality alerts.
• Lead and support quality initiatives with Warehouse teams for new products and best practices.
• Host daily communications with Central Quality to share issues and actions.
• Provide monthly updates to LVA and Central on actions and outcomes.
• Visit LVUSM to discuss current quality issues and store mindset.
• Coach Store Support, Digital Care Services, intake team, and Regional Quality Correspondents on quality guidelines.
• Organize quality checks in Distribution Centers as needed.
• Design and deliver training materials and SOPs to support client experience.
• Identify quality trends and awareness in Retail teams.

Skills

MS Word

Excel

Outlook

Tools

MS Word

Excel

Outlook

Job description

Quality Specialist - Ontario, California

Under the supervision of the Sr. Quality Manager, this position is mainly responsible for implementing and facilitating training and coaching to retail teams and internal departments in partnership with the Sr. Quality Manager to help enhance the client experience by communicating proactively and positively regarding the quality of our Louis Vuitton products.

In addition, the Quality Specialist will be responsible for analyzing and reporting the trends of the defective repairs/returns to develop action plans and proactively work with Central and Manufacturing to resolve defects and improve the quality of our products.

Profile

• Enforce New Product Alert system with stores to ensure pictures and information are received in a timely manner to allow fast reactivity to new quality issues.


• Foster partnership and teamwork with other departments to build common messages and ensure reactive and holistic resolutions to quality alerts.


• Lead and foster consistent support, coaching, and collaboration with Warehouse team as it relates to new products, quality updates, and best practices.


• Host daily communication and sharing with Central Quality team to ensure awareness of all issues through reporting and emails, as needed.


• Provide monthly communication to LVA and Central, update on actions.


• Initiate or manage regular visits to and from LVUSM to discuss current quality issues, areas to improve, share client stories and store mindset.


• Provide daily support to Store Support, Digital Care Services, intake team, and Regional Quality Correspondents (Brazil, Mexico, Canada) through coaching and frequently reviewing and updating Quality guidelines.


• Facilitate organization of quality checks of products in Distribution Centers as needed.


• Design and deliver the training and communication campaign materials to support the client experience.


• Create internal partnerships within retail groups to identify quality trends.


• Support team in developing awareness among Retail teams to guarantee an elevated client experience when issues/questions arise.


• Manage and facilitate training sessions, create training materials/SOP’s as needed.


• Monitor the quality returns (DEF and FOC figures) and identify trends to generate action plans.


• Initiate ad hoc projects related to the ongoing business needs.


• Experience working with MS Word, Excel, and Outlook.


• Perform other duties as assigned by Sr. Quality Manager.

Additional information

The appointed candidate will be offered a salary within the range of USD$70,000 - $80,000 annually, plus a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive for going above and beyond purely symbolic measures by building a culture focused on relevant strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

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Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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