Quality Technician (Warranty)

TRAM, Inc.; Plymouth (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

TRAM, Inc., a leading automotive parts supplier, is seeking a Quality Technician to oversee the daily function of the Warranty Lab. The role involves testing, analysis, and collaboration with quality engineers to enhance product quality and resolve warranty issues. Applicants should possess a technical degree and 3+ years of relevant experience. Join a team focused on continuous improvement and excellence in customer satisfaction.

Qualifications

• 3+ years experience in quality assurance or similar roles.
• Technical education background required.
• Experience in mechanical, electrical, and functional testing of products.

Responsibilities

• Lead daily functions in the Warranty Lab and coordinate with Quality Engineers.
• Perform various tests including electrical, mechanical, and functional tests.
• Provide technical support to maintain and improve product quality.

Skills

Analysis

Test Protocols

Technical Support

Education

Technical School or Associates Degree

Job description

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• Takes lead role in Warranty Lab daily function and communicates/coordinates with Quality Engineers
• Provide support to the various processes for warranty returns, customer concerns, and EDER systems
• Perform electrical, mechanical and functional tests of products, using specified test protocols
• Perform visual evaluation and dimensional measurement of product, using fixed or preset measuring instruments or instruments set according to established work manual
• Conduct detailed analysis of warranty return parts to support the development of corrective and recurrence prevention actions
• Write simple reports and provide detailed evidence to appropriate team members
• Communicate analysis results to appropriate team members in order to obtain robust short term, recurrence prevention, and long-term corrective actions aimed at supporting customer KPI, warranty prevention, and cost reduction (i.e. aimed at EDER)
• Provide technical support to all internal departments to maintain and improve product quality
• Support the groups adherence/compliance to Quality Management Systems (QMS) and Environmental Management Systems (EMS
• Calibrate gauging and equipment according to established procedures
• Record test and measurement data, using statistical process control procedures, and report data in appropriate formats as needed
• Support regular meeting within group to support establishment of action plans to support EDER activities and to reduce warranty claims/cost
• Ensure all warranty returns flow through the warranty department in a timely manner (EDER)
• ED coordination
• Daily part reception and shipping
• Database management
• KPI monitoring/reaction
• Provide feedback to management regarding continuous improvement activities. Support or lead continuous improvement projects
• Undertake special projects as required
• Establish and achieve goals that support the groups short- and long-term goals
• Maintain Lab and workspace 5S, support continuous improvement to establish 1 second find / 1 second reach
  
  
  
  

RESPONSIBILITIES:

General and Task Management:

• Takes lead role in Warranty Lab daily function and communicates/coordinates with Quality Engineers
• Provide support to the various processes for warranty returns, customer concerns, and EDER systems
• Perform electrical, mechanical and functional tests of products, using specified test protocols
• Perform visual evaluation and dimensional measurement of product, using fixed or preset measuring instruments or instruments set according to established work manual
• Conduct detailed analysis of warranty return parts to support the development of corrective and recurrence prevention actions
• Write simple reports and provide detailed evidence to appropriate team members
• Communicate analysis results to appropriate team members in order to obtain robust short term, recurrence prevention, and long-term corrective actions aimed at supporting customer KPI, warranty prevention, and cost reduction (i.e. aimed at EDER)
• Provide technical support to all internal departments to maintain and improve product quality
• Support the groups adherence/compliance to Quality Management Systems (QMS) and Environmental Management Systems (EMS
• Calibrate gauging and equipment according to established procedures
• Record test and measurement data, using statistical process control procedures, and report data in appropriate formats as needed
• Support regular meeting within group to support establishment of action plans to support EDER activities and to reduce warranty claims/cost
• Ensure all warranty returns flow through the warranty department in a timely manner (EDER)
• ED coordination
• Daily part reception and shipping
• Database management
• KPI monitoring/reaction
• Provide feedback to management regarding continuous improvement activities. Support or lead continuous improvement projects
• Undertake special projects as required
• Establish and achieve goals that support the groups short- and long-term goals
• Maintain Lab and workspace 5S, support continuous improvement to establish 1 second find / 1 second reach
  
  
  
  

People / Relationship Management:

• Support warranty engineers
• Support internal groups as it relates to part quality
• Communicate efficiently
• Liaise and communicate with warranty engineers, other departments, customers, and suppliers where appropriate
• Commitment to customer satisfaction
  
  
  
  

EDUCATION AND EXPRERIENCE:

• Education
  
  
  
  

Technical School or Associates Degree

• Experience & Skills
  
  
  
  

3+ years experience

TRAM, Inc. is a Japanese owned automotive parts supplier, serving the Japanese Transplants (Toyota, Nissan, Subaru, etc.) as well as the domestic OEMs (Ford and GM). Located in Plymouth, MI, TRAM, Inc. is a subsidiary company of Tokai-Rika Co. LTD, which is located in Nagoya, Japan. TRAM was founded in 1986 and currently employs 2,500+ people at our 5 locations.

We manufacture automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches), security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys).

Shift your career into drive and help TRAM make the driving experience an intuitive connection between the human body and the vehicle.

TRAM, Inc. is an Equal Opportunity Employer.

For additional information about our companies, please see our web site at http://www.tokai-rika.co.jp/en/

This is a great opportunity to join our growing organization and enhance your skills to become a valuable member of our successful team!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Transportation, Logistics, Supply Chain and Storage

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