Quality Technician: Root-Cause & Product Testing

Boschgroup; Lincolnshire (IL); On-site; USD 32,000 - 37,000; Full time

Job summary

BOSCHGROUP is seeking a quality-focused technician to support product quality investigations at our Lincolnshire facility. You will assist in resolving customer concerns, document 8D reports, process RMAs, and interact with customers and internal teams to understand issues.

The role requires basic hydraulic knowledge and strong attention to detail, with training provided. Must be able to lift up to 50 pounds and work in a manufacturing environment.

Qualifications

• High school diploma or equivalent.
• Manufacturing, mechanical, hydraulic, or quality-related experience is preferred but not required.
• Strong mechanical aptitude and willingness to learn.
• Ability to read and understand basic hydraulic schematics or willingness to learn.
• Ability to set up and perform basic hydraulic tests after appropriate training.
• Basic computer skills and ability to learn company software and quality systems.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and ability to accurately document information.
• Dependable and willing to take ownership of assigned tasks.
• Ability to work independently after training and complete daily assignments with minimal supervision.
• Strong teamwork and communication skills.
• Ability to safely lift and move up to 50 pounds without assistance.

Responsibilities

• Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.
• Assist with preparing and documenting 8D reports for customer quality issues.
• Process Return Material Authorizations (RMAs) as directed.
• Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.
• Assist with customer visits and on-site investigations as needed.
• Receive, inspect, and evaluate returned products to help determine the cause of failures.
• Perform product testing and help recreate customer-reported failures.
• Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.
• Document findings clearly and accurately.
• Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.
• Assist in reviewing corrective actions to determine whether they address the identified issue.
• Assist with updates to production processes, work instructions, and controls when required.
• Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.
• Maintain accurate records and complete required Q-Pulse reporting.
• Follow established quality procedures, work instructions, and company policies.
• Perform other duties as assigned by management.

Skills

Mechanical aptitude

Read hydraulic schematics

Hydraulic testing

English communication

Documentation

Independent work

Teamwork

PPE safety

Education

High school diploma

Associate degree / technical education

NFPA certification

Six Sigma Green Belt

Tools

Q-Pulse

Minitab

Job description

BOSCHGROUP is seeking a quality-focused technician to support product quality investigations at our Lincolnshire facility. You will assist in resolving customer concerns, document 8D reports, process RMAs, and interact with customers and internal teams to understand issues.

The role requires basic hydraulic knowledge and strong attention to detail, with training provided. Must be able to lift up to 50 pounds and work in a manufacturing environment.