Hydraulic Quality Tech - Troubleshooter & RMA Expert

Bosch USA; Lincolnshire (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Bosch Rexroth, dba HydraForce, Inc. in Lincolnshire, IL, seeks a quality-focused associate to support customer quality investigations, assist with testing, and document findings.

You will help process RMAs, prepare 8D reports, and track corrective actions while coordinating with engineering and production to drive improvements. Strong mechanical aptitude, the ability to read hydraulic schematics, and basic computer skills are required. This is an on-site role with a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Manufacturing, mechanical, hydraulic, or quality-related experience preferred but not required.
• Ability to read and understand basic hydraulic schematics or willingness to learn.
• Ability to set up and perform basic hydraulic tests after appropriate training.
• Basic computer skills and ability to learn company software and quality systems.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and ability to accurately document information.
• Dependable and willing to take ownership of assigned tasks.
• Ability to work independently after training and complete daily assignments with minimal supervision.
• Strong teamwork and communication skills.
• Ability to safely lift and move up to 50 pounds without assistance.

Responsibilities

• Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.
• Assist with preparing and documenting 8D reports for customer quality issues.
• Process Return Material Authorizations (RMAs) as directed.
• Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.
• Assist with customer visits and on-site investigations as needed.
• Receive, inspect, and evaluate returned products to help determine the cause of failures.
• Perform product testing and help recreate customer-reported failures.
• Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.
• Document findings clearly and accurately.
• Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.
• Assist in reviewing corrective actions to determine whether they effectively address the identified issue.
• Assist with updates to production processes, work instructions, and controls when required.
• Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.
• Maintain accurate records and complete required Q-Pulse reporting.
• Follow established quality procedures, work instructions, and company policies.
• Perform other duties as assigned by management.

Skills

Quality control

Mechanical aptitude

Reading schematics

Problem solving

Teamwork

Independent work

Weight handling

Education

High school diploma

Tools

Q-Pulse

Minitab

Job description

Bosch Rexroth, dba HydraForce, Inc. in Lincolnshire, IL, seeks a quality-focused associate to support customer quality investigations, assist with testing, and document findings.

You will help process RMAs, prepare 8D reports, and track corrective actions while coordinating with engineering and production to drive improvements. Strong mechanical aptitude, the ability to read hydraulic schematics, and basic computer skills are required. This is an on-site role with a fast-paced environment.