Quality Technician - ISO 9001 & Data-Driven QA

Robert Bosch Group; West Memphis (AR); On-site; USD 37,000 - 45,000; Full time

Job summary

Bosch Power Tools in West Memphis, AR is seeking a Quality Technician to ensure quality data accuracy, maintain ISO 9001 compliant documentation, and drive continuous improvement across distribution and production.

You will monitor QA KPIs, manage Master Data, inspect inventory related to complaints or internal failures, and support housekeeping; required High School Diploma or GED, warehouse experience, and proficiency in Microsoft Office, with knowledge of SAP/JDA/Blue Yonder or similar WMS.

Qualifications

• High School Diploma or GED is required.
• Preferred: Associate’s degree in Business Administration, Supply Chain Management, Engineering, or Finance.

Responsibilities

• Control and monitor ISO 9001 documentation, including WPIs, internal audit records, and measurement system information.
• Investigate customer complaint issues, collect data, update the customer complaint tracker, and report daily findings and corrective actions to the Quality Manager.
• Update KPIs for Distribution Quality, Sales Quality, Customer Service Level 2, and the Customer Query System.
• Maintain and daily monitor the SIA Master Data spreadsheet for accuracy and completeness.
• Regularly update QA boards with critical safety, KPI, and quality-related information.
• Conduct thorough inspections of inventory related to customer complaints or internal failures.
• Develop and implement daily housekeeping plans to oversee and maintain cleanliness in designated areas.

Skills

Warehouse experience

Microsoft Office

SAP / WMS

MRP knowledge

ISO / Lean / Kaizen

Analytical skills

Multitasking / communication

Cross-functional collaboration

Overtime readiness

Education

High School Diploma or GED

Associate’s degree in Business Administration or related field

Tools

SAP

JDA / Blue Yonder

WMS systems

Job description

Bosch Power Tools in West Memphis, AR is seeking a Quality Technician to ensure quality data accuracy, maintain ISO 9001 compliant documentation, and drive continuous improvement across distribution and production.

You will monitor QA KPIs, manage Master Data, inspect inventory related to complaints or internal failures, and support housekeeping; required High School Diploma or GED, warehouse experience, and proficiency in Microsoft Office, with knowledge of SAP/JDA/Blue Yonder or similar WMS.