Quality Technician III

American Honda Motor Company, Inc.; Torrance (CA); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Competitive base salary

Overtime pay

Regional bonus

Medical, dental, vision insurance

401K with company match

Relocation assistance

Job summary

American Honda Motor Co., Inc. is seeking a Tech Lead at its Torrance, CA campus. The role focuses on improving customer satisfaction and loyalty by accelerating market actions and developing innovative repair methods aligned with dealer technician capabilities.

The Tech Lead will provide test methods, feedback, and guidance to reduce time to market action while maintaining quality and dealership technician comprehension of Service Bulletin repair methods.

Qualifications

• High School Diploma required.
• Two years Automotive Trade School or AA in Automotive Technology or equivalent work experience preferred.
• ASE certifications A1 – A8 and L1 preferred.
• Ten (10) years automobile experience as a full line Technician (Honda and Acura).
• Master Technician experience preferred.

Responsibilities

• Verification of repair methods including countermeasure component installation and flat rate times to support bulletin issuance.
• Installation and verification of suspected faulty components with documented results to Engineers.
• Represent AHM at off-site activities and dealer events to ensure vehicles meet design criteria.
• Conduct component installations and verify times for accurate estimates.
• Lead dealer visits to observe repairs and bulletin effectiveness.
• Mentor technicians and share expertise to enhance skills and performance.

Skills

Leadership

Communication

Diagnosis & Repair

Project coordination

Forklift operation

Education

High School Diploma

Automotive Trade School/AA in Automotive Technology

ASE A1–A8 and L1

Tools

HDS/Pico Scope/DVOM

Shop manuals & bulletins

Alignment equipment

Brake finishing equipment

Wheel balancing equipment

Air conditioning service equipment

Shop data systems

Job description

Legal Entity: American Honda Motor Co., Inc.

Business Unit: BU Parts Service & Technical

Department: DEP Dealer Technical Support

Division: DIV Technical Service

Work Location: Torrance - Main Campus Location

Shift: 1st

Workstyle: 100% Onsite

Career Level: 3

Job Grade: Non-Exempt-6 (NE6)

Salary Range: $65,400.00 - $98,100.00

Job Purpose

The Tech Lead is responsible for leading the effort to improve customer satisfaction and owner loyalty through improved speed of market action, developing innovative repair methods that align with dealer technician capability. Lead efforts in PST Market Quality Engineering to identify challenges and barriers to create prompt, high-quality diagnosis and repairs performed by the Dealer’s Automotive Technicians. The Tech Lead will also be responsible for providing test methods/results and technical feedback that leverages the department’s ability to develop corrective actions to address automobile market quality concerns, reduce time to market action, and ensure quality to promote high levels of customer loyalty and satisfaction. This position requires expertise in repair methods, component installation, documentation, maintenance, and mentoring to ensure the successful execution of projects and enhancement of Honda’s dealership abilities and technician comprehension of Service Bulletin repair methods.

Key Accountabilities

• Verification of repair methods including countermeasure component installation and flat rate times to support bulletin issuance. This includes both hardware and software repair methods to ensure accurate and efficient instructions and repair procedures are confirmed before publication are released to dealership technicians
• Installation and verification of suspected faulty components. Install parts requested by Engineers, using shop manuals, bulletins, and other online systems. Diagnose then communicate results verbally and written to the Engineers. Work orders rated A-rank to be completed in 2 working days, High in 4 working days; Medium in 6 days; Low in 10 days
• Represent AHM by attending off-site activities, including press and dealer events to assure vehicles are in top condition, as well as attend port activities, making sure vehicles meet the design criteria and are ready for dealer distribution
• Conduct component installations and procedure verifications to understand/validate flat rate times to determine accurate time estimates, aiding in cost-effective planning
• Conduct and lead dealer visits to observe and confirm repairs first‑hand for bulletin effectiveness
• Provide mentorship to technicians by sharing technical knowledge and expertise to enhance their skill development and overall performance while also providing support and guidance for complex vehicles issues

Qualifications, Experience, And Skills

• High School Diploma required
• Two years Automotive Trade School or AA in Automotive Technology or equivalent work experience preferred
• ASE certifications A1 – A8 and L1 preferred
• Ten (10) years automobile experience as a full line Technician (Honda and Acura
• Master Technician experience preferred)
• Driving record back‑ground check and approval to operate company vehicles (ability to operate Engineering Test vehicles is required for this position)
• High level of mechanical aptitude and completion of Honda/Acura technical training Well‑rounded understanding of automobile technology and future technology such as CASE and/or fuel cell systems and components
• Competently able to use hand tools, measuring equipment, electronic test equipment (HDS/Pico Scope and DVOM), alignment equipment, brake finishing equipment, wheel balancing equipment, air conditioning service equipment
• Proficient PC/office skills: typing, data entry, MS Word, MS Excel, MS Power Point Excellent communication and ability to articulate technical information and test results
• Ability to interact with peers internally and externally to achieve shared goals and objectives while maintaining good relationships
• Work completion within expected guidelines and ability to multi‑task and prioritize multiple projects
• Ability to operate a forklift with certification required
• Ability to lead teams and advise on vehicle repairs

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short‑Term and Long‑Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.