Dealer Service Sr. Specialist

American Honda Motor Company, Inc.; Torrance (CA); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

Relocation assistance (if eligible)

401K Plan with company match + extra

Paid time off (vacation/holidays/shut-

Industry-leading benefit plans

Disability insurance

Job summary

American Honda Motor Co., Inc. in Torrance, CA is seeking a Dealer Service Senior Specialist to resolve the most complex Honda and Acura vehicle concerns, protecting customer loyalty and ownership experience.

You will lead advanced remote diagnostics, validate service information, and communicate precise repair directions to technicians, while reducing downtime and warranty costs. This role is 100% onsite at the Torrance campus.

Qualifications

• High School Diploma.
• Two years Automotive Trade School or AA in Automotive Technology equivalent.
• Ten years automobile service shop experience; Honda/Acura dealership preferred.
• Three years in a lead Technician position; Shop Foreman/Team Leader preferred.
• Deep knowledge of complex vehicle systems (Honda/Acura).
• Driving record background check and authorization to operate company vehicles.
• Ability to operate Engineering Test vehicles.
• Expert-level diagnostic reasoning across mechanical/electrical/electronic systems.
• Advanced remote troubleshooting without direct vehicle access.
• Able to interpret diagnostic data and repair history as evidence.
• Proficiency with Microsoft Office, Adobe, diagnostic platforms and vehicle tech.
• Typing speed of 30 wpm.

Responsibilities

• Lead advanced remote diagnosis of complex Honda/Acura vehicle concerns to reduce downtime and warranty expense.
• Validate service information in real world applications; design adaptive troubleshooting strategies; test hypotheses.
• Prevent ineffective parts replacement and improve first-visit fix rates.
• Interpret complex vehicle electrical drawings and data packets to develop ad hoc troubleshooting for market concerns.
• Serve as a Technical Expert for dealers, Field Tech Specialists, Engineering, Publications, and other groups.
• Maintain deep subject-matter expertise in assigned vehicle systems and diagnostic methods.
• Provide escalation support and deploy to dealerships or facilities when on-site intervention is required.
• Lead or support projects to improve diagnostic efficiency, repair quality, and cost reduction.
• Create reference materials from deconstructed vehicle systems to improve dealer repair effectiveness.
• Moderate Tech Line Forum content for accuracy and compliance.
• Maintain TREAD compliance with proper case classification in Tech Line system.
• Manage contact volume and priorities while preserving depth of analysis.

Skills

Advanced diagnostic reasoning

Lead / mentoring

Communication

Remote diagnostics

Documentation

Education

High School Diploma

Automotive Trade School or AA in Automotive Technology

Tools

Honda Diagnostic System

Global Diagnostic System (GDS-2)

Digital Multimeter

HV Insulation Tester

Job description

Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Parts Service & Technical
Department: DEP Dealer Technical Support
Division: DIV Technical Service
Work Location: Torrance - Main Campus Location
Shift: 1st
Workstyle: 100% Onsite
Career Level: 4
Job Grade: Exempt-2
Salary Range: $74,800.00 - $112,100.00

Job Purpose

The Dealer Service Senior Specialist is a highly specialized technical expert who protects and strengthens Customer Lifetime Loyalty (CLL) by enabling accurate, timely resolution of the most complex Honda and Acura vehicle concerns thereby supporting a trouble-free ownership experience.

Key Accountabilities

• Lead advanced remote diagnosis of complex, intermittent, or previously unresolved Honda and Acura vehicle concerns when existing resources are ineffective to reduce customer downtime and warranty expense and protect customer confidence
• Validate service information in real world applications; Design adaptive, troubleshooting strategies; test diagnostic hypotheses; and communicate precise repair direction matched to technician capability and available dealership resources
• Prevent ineffective parts replacement and repeat repair attempts, improving fixed right first visit performance
• Interpret complex vehicle electrical circuit drawings and various diagnostic data packets to develop ad hoc troubleshooting as needed for emerging market concerns
• Serve as a Technical Expert for dealers, Field Technical Specialists, Engineering, Publications, and other Service and Engineering business functions on difficult-to-repair vehicles and emerging product concerns
• Maintain deep subject-matter expertise in assigned vehicle systems, technologies, diagnostic methods, and project areas
• Provide escalation support for the most difficult cases and deploy to dealerships, logistics ports, and factories when on-site intervention is required to restore vehicle operation and customer confidence
• Lead or support unit and division level projects aimed at increased diagnostic efficiency, repair quality, and cost reduction
• Deconstruct advanced vehicle systems to identify functional characteristics, operating logic, and interactions, producing reference materials that enhance diagnostic efficiency and improve dealer repair effectiveness
• Moderate Tech Line Forum content to ensure peer-to-peer guidance is technically accurate, relevant, compliant with Forum Terms of Use, and aligned with approved repair practices
• Maintain TREAD compliance, accurate classification of all created cases thru proper complaint code assignments within the Tech Line system
• Manage contact volume, follow-up commitments, and competing priorities efficiently while maintaining the depth of analysis required for complex cases

Qualifications, Experience, And Skills

• High School Diploma
• Two years Automotive Trade School or AA in Automotive Technology equivalent
• Ten years automobile service shop experience. (Hands on diagnostic and repair experience at a Honda or Acura dealership is preferred)
• Three years in a lead Technician position. (Shop Foreman, Team Leader, Service Manager, Super Tech or equivalent preferred)
• In depth knowledge of complex vehicle systems including terminology related to Honda and Acura vehicles
• Driving record background check and approval to operate company vehicles
• (Ability to operate Engineering Test vehicles is required)
• Expert-level diagnostic reasoning across complex mechanical, electrical, electronic, networked, software-controlled, and integrated vehicle systems
• Advanced remote troubleshooting capability: able to build and test diagnostic hypotheses from incomplete or conflicting information without direct physical access to the vehicle
• Ability to interpret diagnostic trouble codes, scan-tool data, waveforms, electrical measurements, test results, symptoms, repair history, and environmental or operating conditions as an integrated evidence set
• Exceptional verbal questioning, active listening, technical writing, and coaching skills; able to translate complex concepts into precise direction tailored to a technician’s demonstrated capability Expert level proficiency with the use of Digital Multi Meter, High Voltage Insulation testers, Honda Diagnostic System, Global Diagnostic System (GDS-2)
• Ability to identify patterns across individual cases, distinguish isolated repair issues from emerging product concerns, and communicate evidence clearly to engineering and other stakeholders
• Proficiency with Microsoft office, adobe products, diagnostic platforms, technical databases, and evolving vehicle technologies and interfaces
• Ability to maintain a typing speed of 30 words per minute

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.