Senior Product Quality & Root Cause Engineer

American Honda Motor Company, Inc.; Haw River (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

Regional Bonus

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Job summary

American Honda Motor Company, Inc. is seeking a quality/engineering professional to investigate market issues, identify root causes, and implement countermeasures.

You will coordinate with cross-functional teams and report metrics to management, helping to reduce warranty occurrences and improve product quality. Responsibilities include monitoring models daily, preparing technical reports, and supporting the TD/QA processes.

Qualifications

• BS in Electrical Engineering or related field; quality/product engineering experience is required.
• Strong presentation and communication skills; ability to convey complex concepts clearly.
• Fundamental understanding of engineering and business concepts; mechanical/electrical aptitude.

Responsibilities

• Lead investigations of market quality issues and determine root cause and countermeasures.
• Prepare and present top management reports on warranty and claim metrics.
• Monitor market models daily to prioritize issues and support technical analysis.
• Collaborate with AH-SCM to troubleshoot and apply effective countermeasures.

Education

BS Electrical Engineering/Related Field

Experience in quality or product engineering

Tools

Solidworks CSWA

AutoCAD

MS Excel

Job description

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Engineer responsible for investigating market failures to determine root cause, coordinating countermeasures with the responsible areas (including testing and verification), and driving improvement activities (implementation and effectiveness monitoring) in order to accurately report to management to improve specified metrics (warranty ratio, claim rate).

Q-Theme LPL

• Activity: Lead or support complex market quality investigations of issues as a leader of a cross functional analysis team to identify root cause and countermeasures of market issues. Preparation and follow through of market treatment as required.
• Control Item: Closure timing of Q theme vs closure targets

QIC Investigation

• Activity: Actively support with AH-SCM departments to troubleshoot and identify root cause for market issues, then support countermeasure creation and application.
• Control item: Closure timing of QIC vs closure targets

Model Market Watch

• Activity: monitor the market of assigned models daily as part of the market monitoring team with a focus on providing technical perspective in order to prioritize issues. Collaborate within the market monitor team to select issues to be promoted for resolution by the Technical Analysis unit. Participate in daily quality priority meeting sharing concise summaries of priority issues that clearly illustrate the background of severity of the selected issues as needed.
• Control item: Active participation in daily activity with an emphasis on providing technical support to clarify potential issues.

Technical Analysis Unit Growth

• Activity: Collaborate to improve the processes and procedures for the Technical Analysis team as part of AHM QC Division. Correlate best practices and know how with unit head to implement the best approach to achieve improvement & growth.
• Control item: Documented processes for analysis activity and PDCA reflections for applied improvements to increase unit efficiency.

Key Accountabilities

• Warranty parts investigation (occurrence cause, root cause, CM, effectiveness)
• Top management document and technical reports preparation and presentation
• Bi-Weekly Honda Motor Service meeting contributions
• Regional weekly QIC update meeting organization preparation and presentation

Qualifications, Experience, And Skills

Minimum Educational Qualifications

• BS Electrical Engineering/Electrical Engineering Technology in related field OR
• Demonstratable skill from experience in quality and/or product engineering

Minimum Experience

• 5+ years in manufacturing or quality related responsibility. Fundamental understanding of engineering and business concepts is expected.
• Other Job-Specific Skills
• Strong presentation skills, ability to present complex concepts simply
• Strong written and verbal communication Skills
• Mechanical aptitude, with a focus on root cause analysis.
• Ability to work independently while managing multiple projects
• Drawing interpretation (reading, making, and understanding drawing intentions)
• GD&T Understanding
• MS Suite (5 years), Solidworks (CSWA or equivalent)
• Mechanical/Electrical aptitude to diagnose problems and assess test results

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.