Quality Technician II

Supply Chain / DHL; San Antonio (TX); On-site; Confidential; Full time

Job summary

DHL in San Antonio is seeking a Quality Technician to support QA activities, inspections, and documentation, reporting to the Quality Supervisor and Lead. The role focuses on inbound and damage audits, repair of damaged units, and maintaining accurate inventory while ensuring safety policies.

You will participate in training, license and permit coordination, and collaborate with QA and Ops teams to advance quality initiatives.

Qualifications

• High School Diploma or Equivalent required.
• Forklift operator certificate or completion of forklift training within first 30 days of employment.
• Associate degree or equivalent in related field preferred.

Responsibilities

• Perform quality audits, inspections and documentation.
• Perform daily quality assurance activities as directed by management.
• Monitor and report QMS implementation, compliance and effectiveness through audits and metrics.
• Support QA training for new and existing associates.
• Coordinate QA license, permit and registration activities.
• Collaborate with QA, Ops Performance and Process Improvement teams to advance quality initiatives.

Education

High School Diploma or Equivalent

Forklift operator certificate

Associate degree or related field (preferred)

Tools

iAuditor

Job description

The Quality Technician will report directly to the Quality Supervisor and Quality Lead and will assist in conducting inbound and damage audits using iAuditor. This role is responsible for repairing damaged units within the STX Quality Departments, assisting with product record management and unit scrapping processes, maintaining accurate inventory within the department, and ensuring compliance with all DHL safety policies and procedures at all times. This role will also be required to asssist operations and inventory when needed and assist with special projects outside of their normal job functions.

Role Purpose:

Execute assigned tasks to support establishment, maintenance, alignment and continual improvement of the QA System. Responsible for day-to-day Quality Assurance activities to ensure compliance with governmental regulations, customer requirements, quality assurance policies and procedures and accommodating requests for support.

Key Accountabilities:

• Perform Quality audits, inspections and documentation.
• Perform daily quality assurance activities as required or directed by management.
• Monitor and report level of QMS implementation, compliance and effectiveness through audit activities, observation, review of quality metrics and customer feedback.
• Support QA training for new and existing associates.
• Support coordination of QA license, permit and registration activities.
• Work with Quality Assurance, Ops Performance and Process Improvement teams to progress Quality initiatives.

Required Education and Experience:

• High School Diploma or Equivalent
• Forklift operator certificate or satisfactory completion of forklift training program with the first 30 days of employment
• Associate degree or equivalent in related field of study, preferred

Our Organization is an equal opportunity employer.

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