Quality Technician: Audits, CAPA & Process Improvement

Jabil Malaysia; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Jabil Malaysia is seeking a Quality Technician to support manufacturing quality systems, audits, calibration management, and documentation control. You will collaborate with Quality Engineers, Inspectors, Manufacturing, and Engineering teams to ensure compliance with quality standards and customer requirements.

The role involves root cause investigations, CAPA, data collection, and continuous improvement initiatives, with opportunities to participate in NPI validations and manufacturing trials.

Qualifications

• High school diploma or equivalent required; Associate degree or technical training in Quality, Manufacturing, Engineering Technology, or related field preferred.
• Minimum two (2) years of experience in manufacturing, quality, inspection, engineering support, or related environment preferred.
• Experience with quality systems, audits, calibration programs, CAPA, and nonconformance processes preferred.
• Ability to read and interpret engineering drawings, specifications, and quality documentation.
• Proficiency with Microsoft Excel and other Office applications.

Responsibilities

• Support Quality Engineers and Manufacturing teams in maintaining product and process quality standards.
• Perform routine product, process, and systems audits to verify compliance with quality requirements and work instructions.
• Assist with nonconformance investigations, containment activities, corrective actions (CAPA), and continuous improvement initiatives.
• Review nonconforming materials and support disposition activities in coordination with Quality and Manufacturing teams.
• Maintain calibration records and coordinate calibration activities to ensure measurement equipment remains compliant and available.
• Collect, analyze, and report quality metrics and manufacturing data to support decision-making and process improvement activities.
• Monitor process performance and quality trends and escalate concerns as appropriate.
• Support implementation and follow-up of ECNs, deviations, corrective actions, and quality improvement projects.
• Create and maintain quality documentation, visual aids, inspection instructions, quality alerts, and related records.
• Assist with new product introductions (NPI), validation activities, pilot builds, and manufacturing trials.
• Review defect samples, quality trends, and inspection findings to support root cause analysis activities.
• Support preparation for customer audits, internal audits, and quality management system reviews.

Skills

Quality systems

Root cause analysis

Excel

ERP/MES systems

Cross-functional teamwork

Documentation

Education

Associate degree or technical training in Quality/Engineering

High school diploma or equivalent

Tools

ERP systems

MES systems

Quality management software

Job description

Jabil Malaysia is seeking a Quality Technician to support manufacturing quality systems, audits, calibration management, and documentation control. You will collaborate with Quality Engineers, Inspectors, Manufacturing, and Engineering teams to ensure compliance with quality standards and customer requirements.

The role involves root cause investigations, CAPA, data collection, and continuous improvement initiatives, with opportunities to participate in NPI validations and manufacturing trials.