Quality Technician (Shift 1) (Conversion)

Jabil; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Jabil is seeking a Quality Technician to support manufacturing quality systems, audits, data collection, calibration management, and documentation control. The role collaborates with Quality Engineers, Inspectors, Manufacturing, and Engineering to ensure conformance with standards and customer requirements.

The position involves root cause investigations, CAPA, process monitoring, and driving continuous improvement initiatives across production lines.

Qualifications

• Minimum two years of experience in manufacturing, quality, inspection, or engineering support.
• Ability to read and interpret engineering drawings, specifications, work instructions.
• Experience using Microsoft Excel and other Microsoft Office applications.
• Experience with quality systems, audits, calibration programs, CAPA, and nonconformance processes is preferred.
• Understanding of root cause analysis and quality improvement methodologies.

Responsibilities

• Support Quality Engineers and Manufacturing teams in maintaining product and process quality standards.
• Perform routine audits to verify compliance with quality requirements and work instructions.
• Assist with nonconformance investigations, containment, CAPA, and continuous improvement.
• Review nonconforming materials and coordinate disposition with Quality and Manufacturing.
• Maintain calibration records and coordinate calibration activities.
• Collect, analyze, and report quality metrics to support decision-making.
• Monitor process performance and elevate concerns as needed.
• Support ECNs, deviations, and quality improvement projects.
• Create and maintain quality documentation and inspection instructions.
• Assist with NPIs, validation, pilot builds, manufacturing trials.

Skills

Organizational skills

Analytical skills

Problem solving

Cross-functional communication

Excel proficiency

ERP/MES systems

Education

Associate degree or technical training in Quality/Manufacturing/Engineering Technology

High school diploma or equivalent

Tools

ERP/MES systems

Quality management software

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

The Quality Technician supports manufacturing quality systems through auditing, data collection, calibration management, documentation control, and quality improvement activities. This role works closely with Quality Engineers, Inspectors, Manufacturing, and Engineering teams to ensure compliance with quality standards, customer requirements, and internal quality processes. The Quality Technician assists in root cause investigations, corrective actions, process monitoring, and quality system administration while helping drive continuous improvement initiatives.

Duties and Responsibilities

• Support Quality Engineers and Manufacturing teams in maintaining product and process quality standards.
• Perform routine product, process, and systems audits to verify compliance with quality requirements and work instructions.
• Assist with nonconformance investigations, containment activities, corrective actions (CAPA), and continuous improvement initiatives.
• Review nonconforming materials and support disposition activities in coordination with Quality and Manufacturing teams.
• Maintain calibration records and coordinate calibration activities to ensure measurement equipment remains compliant and available.
• Collect, analyze, and report quality metrics and manufacturing data to support decision-making and process improvement activities.
• Monitor process performance and quality trends and elevate concerns as appropriate.
• Support implementation and follow-up of Engineering Change Notices (ECNs), deviations, corrective actions, and quality improvement projects.
• Create and maintain quality documentation, visual aids, inspection instructions, quality alerts, and related records.
• Assist with new product introductions (NPI), validation activities, pilot builds, and manufacturing trials.
• Review defect samples, quality trends, and inspection findings to support root-cause analysis activities.
• Support preparation for customer audits, internal audits, and quality management system reviews.
• Maintain accurate quality records and documentation within company systems.
• Adhere to all quality, safety, environmental, and company policies and procedures.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree or technical training in Quality, Manufacturing, Engineering Technology, or related field preferred.
• Minimum two (2) years of experience in manufacturing, quality, inspection, engineering support, or related environment preferred.
• Experience working with quality systems, audits, calibration programs, corrective actions, and nonconformance processes preferred.
• Ability to read and interpret engineering drawings, specifications, work instructions, and quality documentation.
• Experience using Microsoft Excel and other Microsoft Office applications.
• Experience working within ERP, MES, or quality management systems preferred.
• Understanding of root cause analysis, CAPA, process audits, and quality improvement methodologies preferred.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with cross‑functional teams.
• Ability to work effectively in a fast-paced manufacturing environment.
• Ability to stand, walk, bend, and perform repetitive tasks for up to 10-12 hours, with or without reasonable accommodation.
• Ability to lift and move materials weighing up to 25-40 pounds, with or without reasonable accommodation; mechanical lifting devices and team lifts may be utilized as needed.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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