Quality Technician

Norton Rixson Door Controls; Monroe (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Norton Rixson Door Controls is seeking a Quality Technician to protect product quality and efficiency. The role handles returned door hardware, logs items in the ERP system, and collaborates with Quality, Engineering, and Operations to determine disposition like restock, rework, or scrap.

The position performs routine shop floor inspections to verify material identification, finishes, and SKU segregation, and supports CAPA and continuous improvement initiatives to reduce returns and defects.

Qualifications

• Associate degree or relevant technical training is preferred.
• 2+ years of experience in door hardware manufacturing, assembly, warehouse operations, or quality-related roles.
• Familiarity with door hardware products is strongly preferred.
• Experience handling RMAs, nonconforming material, or warranty returns.
• Working knowledge of ERP or inventory management systems.
• Strong attention to detail with part configurations and finishes.
• Effective communication and documentation skills.
• Ability to work independently on the shop floor and in warehouse environments.

Responsibilities

• Coordinate and process returned door hardware products, components, and subassemblies (RMAs, warranty returns, nonconforming material, and supplier returns).
• Inspect returned hardware for damage, wear, installation issues, finish defects, or functional failures; determine disposition.
• Document inspection results, root cause notes, and disposition approvals; support CAPA and warranty analysis.

Skills

Attention to detail

Effective communication

Documentation

Independent work

Education

Associate degree or technical training

Tools

ERP systems

Job description

Position Summary The Quality Technician plays a critical role in protecting product quality, customer satisfaction, and operational efficiency. This position is responsible for managing all returned door hardware products and components while performing routine shop floor inspections to ensure compliance with quality, safety, and operational standards. This role reports directly to the Quality Manager and supports manufacturing and distribution of door hardware products by ensuring accurate disposition of returns and consistent shop floor controls.

Key Responsibilities

• Return Goods & RMA Management: Coordinate and process returned door hardware products, components, and subassemblies (RMAs, warranty returns, nonconforming material, and supplier returns). Receive, identify, and accurately log returned items into the ERP/inventory system, ensuring accuracy of part numbers, finishes, handing, sizes, and configurations. Inspect returned hardware for damage, wear, installation issues, finish defects, or functional failures. Collaborate with Quality, Engineering, and Operations to determine disposition: restock, rework, refurbish, scrap, quarantine, or return to supplier. Maintain thorough documentation including inspection results, root cause notes, and disposition approvals. Support warranty analysis, supplier chargebacks, and credit recovery as applicable. Communicate findings and return status to internal teams and external customers or suppliers when required.
• Shop Floor Inspections: Conduct routine inspections of manufacturing, assembly, and packaging areas to ensure compliance with quality standards and work instructions. Verify correct material identification, labeling, and segregation of door hardware by finish, handing, size, and SKU. Ensure nonconforming material is properly contained and clearly identified to prevent unintended use or shipment. Identify workmanship issues, process deviations, or safety concerns related to door hardware assembly and handling. Document inspection findings and elevate issues as necessary to support corrective and preventive actions (CAPA).
• Quality & Continuous Improvement: Assist with internal, customer, and supplier audits related to material handling, traceability, and shop floor controls. Support root cause investigations related to returns, warranty claims, and recurring defects. Participate in continuous improvement initiatives aimed at reducing returns, improving first-pass yield, and enhancing product quality.

What Success Looks Like

• Returned goods are processed accurately and within expected turnaround time
• Strong containment and traceability of nonconforming material
• Reduction in repeat defects and return trends
• Improved communication and visibility of return data and root causes
• Consistent shop floor compliance with quality standards

Qualifications

Associate degree or relevant technical training is preferred. 2+ years of experience in door hardware manufacturing, assembly, warehouse operations, or quality-related roles. Familiarity with door hardware products is strongly preferred. Experience in handling RMAs, nonconforming material, or warranty returns. Working knowledge of ERP or inventory management systems. Strong attention to detail, especially with part configurations and finishes. Effective communication and documentation skills. Ability to work independently on the shop floor and in warehouse environments.

Physical & Work Environment Requirements

Ability to walk and inspect the shop floor for extended periods. Ability to lift up to 50 lbs. occasionally Use of PPE as required (safety shoes, gloves, eye protection).

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.