Quality Specialist

ASSA ABLOY Global Solutions; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Time

Tuition Reimbursement

Employee Assistance Program

Recognition Programs

Flexible Spending

Career Development Opportunities

Job summary

An established industry player is seeking a Quality Specialist to join their Orlando team. This role focuses on ensuring product quality and managing customer support in a dynamic manufacturing environment. You will conduct audits, provide training, and collaborate with various teams to resolve quality issues. The company offers a supportive atmosphere with numerous benefits, including medical, dental, and tuition reimbursement. If you are passionate about quality and customer service, this opportunity is perfect for you to grow your career in a meaningful way.

Qualifications

• 3+ years of experience in project management or quality control.
• Ability to read and understand architectural product drawings.
• Quality Assurance training or certifications preferred.

Responsibilities

• Ensure delivery of quality products and manage after-sales support.
• Conduct audits of production and service processes.
• Provide training and support to employees and customers.

Skills

Project Management

Quality Control

Communication Skills

Analytical Skills

Problem-Solving

Attention to Detail

Customer Service Orientation

Leadership Ability

Education

Bachelor's Degree in Engineering

Quality Assurance Certifications

Tools

Microsoft Office

ERP Systems

Digital Tracking Databases

Job description

Are you looking for a new challenge with a focus on product quality? Do you enjoy working in a manufacturing atmosphere?

If you answered yes to these questions, then this position could be for you!

ASSA ABLOY Door Group is looking to add a Quality Specialist to our team. This will be an on-site role position out of our Orlando, Florida Service Center.

What would you do as our Quality Specialist?

Your goal will be to ensure that we are delivering quality products, on time to our customers. You would be responsible for managing after-sales support and assistance to customers who have challenges with product quality, working in collaboration with the Customer Service, Production, and Shipping & Receiving teams, in resolving customer complaints, offering technical support, determining appropriate remedies to address product issues and defects, and coordinating on-site field services with our employees, vendors, and partners.

You would also:

• Conduct regular audits of the front-end, production/manufacturing, and shipping/receiving, and back-end service processes.
• Work with leadership and support staff to identify and implement sustainable, long-term solutions to issues identified.
• Provide training and support to all employees, customers, and vendors as needed.
• Represent organization as a point of contact for special projects, providing guidance to ensure customer satisfaction and quality claim resolutions.
• Review project details for overall understanding of scope of work prior to and on receipt of key orders.
• Work in conjunction with Order Engineering to review the processing of orders for key accounts and select projects.
• Monitor the production of key projects throughout the process and conduct routine inspections to ensure products meet quality specifications.
• Be part of a team that will contain or reject product not in compliance with quality standards.
• Document and report deficiencies to the management team, managing cases through standard digital tracking databases (Thrive).
• Contribute to enhancing quality standards.
• Work in conjunction with the Operations Team to deploy quality assurance strategies.
• Build a deep understanding of the full manufacturing process cycle, from incoming raw material to packaging and delivery standards.
• Plan and conduct on-site inspections and consultations with audiences including distributors, sales representatives, contractors, and architects.
• Actively participate in providing a safe and harmonious working environment for all employees.
• Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct.

The Skills and Experience you need:

• Preferred, but not required, Bachelor’s degree in Engineering (Mechanical or Industrial disciplines preferred) or a related field.
• Minimum 3 years of experience with project management or quality control.
• Ability to read and understand architectural product drawings.
• Proficient communication skills, both verbal and written.
• Previous experience/exposure working within Metal Fabrication, Hollow Metal, Door or Building Materials industries are highly desirable.
• Quality Assurance training or certifications including TQM, Six Sigma, ISO 9001, etc.
• High degree of accuracy and attention to detail.
• Be personally accountable for the quality of work performed.
• High degree of customer service orientation.
• Excellent analytical, problem-solving, organizational, follow-up and a high comfort level balancing multiple priorities or projects simultaneously.
• Proven leadership ability, excellent interpersonal skills, and the ability to develop relationships within the organization.
• Strong documentation, reporting and computer skills including Microsoft Office and ERP systems.
• Be flexible with work hours to ensure quality are conducted according to schedule (as required).
• Possess a valid driver’s license and ability to travel occasionally to the U.S.

What we offer!

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:

• Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays.
• Tuition Reimbursement, Learning and Career Development opportunities.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.