Quality Manager

ASSA ABLOY Group; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

ASSA ABLOY Group seeks a Pemko Quality Manager to lead QA/QC across a manufacturing facility, driving continuous improvement in products meeting customer and regulatory standards. The role partners with Operations, Engineering, Product Development, Supply Chain and Customer Service to reduce defects and ensure world-class quality.

The position requires 7+ years in quality leadership, 3+ years managing teams, and expertise in architecture hardware standards, ISO 9001, and Six Sigma.

Qualifications

• Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline required.
• Master's degree preferred.
• 7+ years of quality leadership experience in manufacturing preferred.
• 3+ years managing quality teams preferred.
• Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus.
• Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.

Responsibilities

• Product Warranty / Claims Process and Customer Quality Support: Manage and co-lead all product warranty claims and customer complaint processes; Support all customer support correspondence process with product warranty claims; Lead data analysis and corrective action process for product quality/warranty claims.
• Quality Management System: CO-Lead and maintain the facility Quality Management System (QMS); Develop, implement, and monitor quality policies, procedures, work instructions, and control plans; Manage internal and external audits and ensure timely closure of corrective actions; Maintain compliance with customer-specific quality requirements and regulatory standards.
• Product Quality & Compliance: Ensure products comply with architectural hardware standards and certifications including ANSI/BHMA, UL listings, ADA accessibility, building codes, mechanical/durability specs; Support product testing, validation, and qualification activities; Coordinate with Engineering on design changes, new product introductions, and product improvement.
• Continuous Improvement: Lead root cause investigations using 8D, A3, Fishbone, 5 Why, FMEA; Implement Lean and Six Sigma to improve quality and reduce variation; Drive corrective and preventive actions; Facilitate process capability improvement projects.
• Supplier Quality Management: Develop and maintain supplier quality requirements; Monitor supplier performance and lead supplier corrective actions; Conduct supplier audits and support supplier development; Collaborate with Purchasing and Supply Chain to improve incoming material quality; Maintain RGA processes and follow through on returns.

Skills

Strategic leadership

Problem solving

Data-driven decision making

Cross-functional collaboration

Quality management

Supplier development

Risk management

Effective communication

Education

Bachelor's degree in engineering / related field

Master's degree preferred

Tools

SPC

GD&T

PFMEA

Control Plans

FMEA

Lean Manufacturing

Six Sigma

Job description

Pemko Quality Manager – Job Description
The Manufacturing Quality Manager is responsible for leading all quality assurance and quality control activities within a manufacturing facility. This role ensures products meet customer requirements, regulatory standards, industry certifications, and company quality objectives while driving continuous improvement throughout manufacturing operations and the supply chain.

Pemko Quality Manager – Job Description
The Manufacturing Quality Manager is responsible for leading all quality assurance and quality control activities within a manufacturing facility. This role ensures products meet customer requirements, regulatory standards, industry certifications, and company quality objectives while driving continuous improvement throughout manufacturing operations and the supply chain.
The position partners closely with Operations, Engineering, Product Development, Supply Chain, and Customer Service teams to achieve world-class quality performance, reduce defects, improve process capability, and maintain compliance with architectural hardware industry standards.
Key Responsibilities

Product Warranty / Claims Process and Customer Quality Support

• Manage and co-lead all product warranty claims and customer complaint processes
• Support all customer support correspondence process with product warranty claims
• Lead data analysis and corrective action process for product quality/warranty claims
  

Quality Management System

• CO-Lead and maintain the facility Quality Management System (QMS) in accordance with company requirements.
• Develop, implement, and monitor quality policies, procedures, work instructions, and control plans.
• Manage internal and external audits and ensure timely closure of corrective actions.
• Maintain compliance with customer-specific quality requirements and regulatory standards.
  

Product Quality & Compliance

• Ensure products comply with applicable architectural hardware standards and certifications including:
• ANSI/BHMA standards
• UL listings and fire-rated requirements
• ADA accessibility requirements
• Building code requirements
• Mechanical and durability performance specifications
• Support product testing, validation, and qualification activities.
• Coordinate with Engineering on design changes, new product introductions, and product improvement initiatives.
  

Continuous Improvement

• Lead root cause investigations using:
• 8D
• A3
• Fishbone Analysis
• 5 Why
• FMEA
• Statistical analysis tools
• Implement Lean Manufacturing and Six Sigma methodologies to improve quality and reduce variation.
• Drive corrective and preventive action programs.
• Facilitate process capability improvement projects.
  

Supplier Quality Management

• Develop and maintain supplier quality requirements.
• Monitor supplier performance and lead supplier corrective action processes.
• Conduct supplier audits and support supplier development initiatives.
• Collaborate with Purchasing and Supply Chain teams to improve incoming material quality.
• Maintain RGA processes and follow through on returns and credits
  

Required Qualifications

Education

• Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline required.
• Master's degree preferred.

Experience

• 7+ years of quality leadership experience in manufacturing preferred.
• 3+ years managing quality teams preferred.
• Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus.
• Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.
  

Technical Knowledge

• Strong understanding of:
• ANSI/BHMA standards
• ISO 9001
• Lean Manufacturing
• Six Sigma methodologies
• Statistical Process Control (SPC)
• GD&T and engineering drawings
• PFMEA and Control Plans
• Corrective Action systems
• Measurement systems and metrology
• Knowledge of locksets, hinges, door closers, exit devices, cylinders, and electromechanical hardware preferred.
  

Preferred Certifications

• ASQ Certified Quality Manager (CMQ/OE)
• ASQ Certified Quality Engineer (CQE)
• Six Sigma Green Belt or Black Belt
• ISO 9001 Lead Auditor Certification
  

Key Competencies

• Strategic leadership
• Problem solving and root cause analysis
• Data-driven decision making
• Process improvement
• Cross-functional collaboration
• Customer focus
• Supplier development
• Risk management
• Effective communication
• Change management

Performance Indicators (KPIs)

• Customer complaint reduction
• Internal defect rate
• Supplier PPM performance
• First Pass Yield
• Warranty claim reduction
• Audit findings closure rate
• Cost of Poor Quality
• Scrap and rework reduction
• Corrective action effectiveness
• On-time completion of quality improvement projects

Physical & Work Environment

• Combination of office and manufacturing floor environment.
• Regular presence on production lines and assembly operations.
• Occasional domestic and international travel to suppliers, customers, and testing laboratories.

This role plays a critical leadership function in ensuring that door opening hardware products are manufactured to the highest standards of safety, performance, durability, and customer satisfaction while supporting operational excellence and continuous improvement objectives.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.