Quality Support Specialist (50876)

Quinault Community Health; Aberdeen (WA); In loco; USD 48.000 - 66.000; Tempo pieno

Descrizione del lavoro

Quinault Community Health in Aberdeen, WA is seeking a detail-oriented Quality Support Specialist with healthcare experience to support quality improvement, patient safety, risk management, and regulatory compliance across Quinault Community Health and Quinault Wellness Center.

The ideal candidate will collect and analyze healthcare data, perform medical record reviews, generate KPI dashboards, and assist with corrective action plans.

Competenze

• Associate degree in a related field or equivalent healthcare quality experience.
• Minimum of three (3) years in healthcare administration, operations, quality, or related role.
• Healthcare experience essential; comfortable with patient records, healthcare data, and clinical documentation.
• Experience collecting, reviewing, abstracting, validating, analyzing, and reporting healthcare data.
• Knowledge of healthcare quality measures, patient satisfaction indicators, and continuous quality improvement principles.
• Ability to identify trends, recognize performance gaps, and assist with improvement plans.
• Knowledge of HIPAA and healthcare privacy practices including 42 CFR Part 2 where applicable.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to learn and use EHR reporting tools, quality management systems, incident reporting systems, and data analytics platforms.
• Strong analytical and problem-solving skills with high attention to detail and accuracy.
• Excellent organizational skills and ability to manage multiple projects and deadlines.
• Ability to prepare professional reports, presentations, and written communications.
• Strong communication and interpersonal skills with healthcare providers and leadership.
• Maintain confidentiality and exercise sound judgment with sensitive information.
• Ability to work in a cross-cultural healthcare environment.

Mansioni

• Gather and analyze patient quality metrics, patient satisfaction data, and KPI information.
• Prepare reports, dashboards, and performance summaries for leadership.
• Track improvement initiatives and assist with corrective action plans across departments.
• Support patient safety, risk management, and incident follow-up activities.
• Participate in Environment of Care (EOC) rounds and regulatory documentation.
• Assist with accreditation surveys and readiness activities.
• Coordinate quality committee activities and document outcomes.

Conoscenze

Healthcare experience

Data analysis

Attention to detail

Communication skills

Organizational skills

Problem-solving

Confidentiality

Cross-cultural collaboration

Formazione

Associate degree in Healthcare Administration

Bachelor’s degree in Healthcare Administration (preferred)

CPHQ/CPPS/CHC certification (preferred)

Strumenti

Excel

Power BI

EHR reporting tools

Quality management systems

Incident reporting systems

Data analytics platforms

Descrizione del lavoro

Job Details: Job Location: Quinault Wellness Center - Aberdeen, WA, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $35.07 - $48.00Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Admin - Clerical, Quinault Community Health and Quinault Wellness Center is seeking a detail-oriented, analytical, and highly organized Quality Support Specialist with healthcare experience to support quality improvement, patient safety, risk management, and regulatory compliance initiatives across Quinault Community Health and Quinault Wellness Center.

This position works closely with the Executive Director of Quality, Risk, and Compliance, medical providers, clinical teams, and organizational leadership to monitor healthcare performance, identify opportunities for improvement, and support compliance with applicable healthcare regulations and accreditation standards.

The Quality Support Specialist plays an important role in improving patient care and organizational performance through healthcare data collection, medical record reviews, data abstraction, quality reporting, and performance monitoring. Responsibilities include gathering and analyzing patient quality metrics, patient satisfaction information, and Key Performance Indicator (KPI) data; preparing reports and dashboards; tracking improvement initiatives; and assisting departments with corrective action plans.

Additional responsibilities include supporting patient safety and risk management activities, participating in Environment of Care (EOC) rounds, monitoring incident follow-up, maintaining regulatory documentation, assisting with accreditation and survey readiness, and coordinating quality committee activities.

The ideal candidate has a background in healthcare operations, clinical administration, health information management, or healthcare quality improvement and is comfortable reviewing medical records, working with electronic health records (EHRs), analyzing data, and collaborating with healthcare professionals. This is an excellent opportunity for someone who enjoys working with data, improving healthcare processes, and contributing to the delivery of quality patient care.

Qualifications: Job Requirements

• Associate degree in Healthcare Administration, Public Health, Business Administration, Nursing, Health Information Management, Quality Management, Medical Office Administration, or a related field; or an equivalent combination of education and healthcare quality experience.
• Minimum of three (3) years of experience in healthcare administration, healthcare operations, quality improvement, compliance, risk management, health information management, or a related healthcare position.
• Healthcare experience is essential. Candidates must understand healthcare operations and be comfortable working with patient records, clinical documentation, healthcare data, and medical staff.
• Experience collecting, reviewing, abstracting, validating, analyzing, and reporting healthcare data.
• Knowledge of healthcare quality measures, patient satisfaction indicators, performance improvement principles, and continuous quality improvement practices.
• Ability to identify trends, recognize performance gaps, and assist with developing and monitoring improvement plans.
• Knowledge of HIPAA, patient confidentiality requirements, and healthcare privacy practices, including 42 CFR Part 2 when applicable.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to learn and utilize electronic health record (EHR) reporting tools, quality management systems, incident reporting systems, and data analytics platforms.
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
• Excellent organizational skills with the ability to manage multiple projects, prioritize assignments, and meet deadlines.
• Ability to prepare professional reports, presentations, meeting materials, and written correspondence.
• Strong communication and interpersonal skills, with the ability to work effectively with healthcare providers, clinical teams, administrative staff, and organizational leadership.
• Ability to maintain strict confidentiality and exercise sound judgment when handling sensitive patient and organizational information.
• Ability to work collaboratively in a cross-cultural healthcare environment and understand the social and cultural context of patients.

Preferred Qualifications:

• Bachelor's degree in Healthcare Administration, Public Health, Nursing, Health Information Management, Quality Management, or a related field.
• Previous experience working in a Federally Qualified Health Center (FQHC), Tribal Health organization, Substance Use Disorder treatment facility, behavioral health organization, or other healthcare setting.
• Experience supporting healthcare accreditation surveys, regulatory reviews, quality reporting, patient safety programs, or compliance audits.
• Experience with data visualization and reporting tools such as Power BI.
• Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), Certified in Healthcare Compliance (CHC), or similar certification.

Additional Requirements:

• Must maintain a valid driver's license and be insurable through the organization.
• Must successfully pass a criminal background investigation, reference inquiry, and pre-employment drug screen.
• Must maintain required licenses and certifications and complete all organizational and position-specific training within established timeframes.
• Must demonstrate ethical and professional conduct at all times.