Community Based Worker (50864)

Quinault Community Health; Aberdeen (WA); On-site; USD 26,000 - 36,000; Full time

Job summary

Quinault Community Health's Quinault Wellness Center in Aberdeen, WA seeks a Community Based Worker to help patients navigate healthcare services and connect with resources that support their health and well-being. The role focuses on identifying needs and linking clients to housing, transportation, insurance, and social services.

You will collaborate with medical, behavioral health, dental, pharmacy teams; coordinate appointments; accompany patients to resources when needed; maintain accurate

Qualifications

• High School diploma or GED required.
• Experience in healthcare, behavioral health, social services, community services, or human services.
• Knowledge of healthcare systems and community resources.
• Ability to research, identify, and connect individuals with appropriate resources and assistance programs.
• Strong communication and interpersonal skills, with the ability to build trusting relationships with patients and partners.
• Ability to navigate applications, referrals, appointments, and resource programs.
• Ability to work with diverse backgrounds and cultures.
• Understanding of HIPAA and patient confidentiality requirements.
• Ability to coordinate multiple referrals, appointments, and follow-ups.
• Valid driver''s license and insurability.

Responsibilities

• Identify patient needs and connect patients with appropriate community resources and support services.
• Help patients navigate applications, referrals, eligibility and available assistance programs.
• Research and identify local, regional, and statewide resources to address patient needs.
• Assist patients with housing, food, transportation, insurance, financial support, and other social services.
• Coordinate appointments, referrals, and follow-up services to keep patients connected to care.
• Provide outreach to encourage patient engagement and overcome barriers to care.
• Accompany or transport patients to appointments and community resources when appropriate.
• Build relationships with community agencies and social service organizations.
• Collaborate with medical, behavioral health, dental, pharmacy, and SUD teams to coordinate support.
• Maintain accurate documentation of patient interactions and referrals.

Skills

Communication skills

Organization

Problem solving

Relationship building

Time management

Customer service

Education

High School diploma or GED

Associate degree

Bachelor's degree

Tools

Electronic health records

Microsoft Office

Job description

Job Details: Job Location: Quinault Wellness Center - Aberdeen, WA 98520, Position Type: Full Time, Education Level: High School, Salary Range: $19.00 - $26.00 Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Admin - Clerical, Quinault Wellness Center (QWC) is seeking a compassionate, resourceful, and patient-focused Community Based Worker to help individuals navigate healthcare services and connect with resources that support their overall health and well-being.

This position is highly focused on helping patients find, access, and navigate resources that address their individual needs and barriers to care. The Community Based Worker serves as an important link between patients, healthcare providers, and community organizations, helping individuals access the support they need to improve their quality of life.

Working with patients receiving medical, behavioral health, substance use disorder treatment, dental, and pharmacy services, this position takes a hands-on approach to identifying needs and finding solutions. This may include helping patients locate housing assistance, transportation, food resources, insurance coverage, financial assistance, educational opportunities, social services, and other community-based programs.

The Community Based Worker will work directly with patients to:

• Identify individual needs and connect patients with appropriate community resources and support services.
• Help patients navigate applications, referrals, eligibility requirements, and available assistance programs.
• Research and identify local, regional, and statewide resources to address patient needs.
• Assist patients with accessing housing, food assistance, transportation, insurance, financial support, and other social services.
• Coordinate appointments, referrals, and follow-up services to help patients stay connected to their healthcare providers.
• Provide outreach and follow-up to encourage patient engagement and help overcome barriers to accessing care.
• Accompany or transport patients to appointments, referrals, and community resources when appropriate.
• Build relationships with community agencies, social service organizations, and other resource providers to expand support available to patients.
• Collaborate with medical, behavioral health, dental, pharmacy, and substance use disorder treatment teams to coordinate patient support.
• Maintain accurate documentation of patient interactions, referrals, resource connections, and follow-up activities.

The ideal candidate is someone who enjoys helping people, is comfortable researching and navigating community resources, and can turn a patient's identified needs into practical connections and solutions. Strong communication, organization, problem-solving, and relationship-building skills are essential.

Qualifications: Job Requirements

• High School diploma or GED required.
• Experience working with individuals in healthcare, behavioral health, social services, community services, or a human services environment.
• Knowledge of healthcare systems, community resources, and available support services.
• Ability to research, identify, and connect individuals with appropriate community resources and assistance programs.
• Strong communication and interpersonal skills, with the ability to build trusting relationships with patients, families, healthcare providers, and community partners.
• Ability to assist individuals with navigating applications, referrals, appointments, and resource programs.
• Ability to work effectively with individuals from diverse cultural, socioeconomic, and lived-experience backgrounds.
• Understanding of the social and cultural factors affecting health and wellness, including trauma, family, community, and historical experiences.
• Knowledge of patient confidentiality requirements, HIPAA, and protected health information (PHI).
• Ability to maintain professional boundaries and appropriately handle sensitive information.
• Strong organizational skills with the ability to coordinate multiple referrals, appointments, and follow-up activities.
• Computer skills, including Microsoft Office, electronic health records, and standard office equipment.
• Ability to work independently and collaboratively as part of a multidisciplinary healthcare team.
• Excellent customer service, professionalism, problem-solving, and time-management skills.
• Must maintain a valid driver's license and be insurable through our organization.
• Must successfully pass a criminal background investigation, pre-employment drug screen, and reference inquiry.

Preferred Qualifications:

• Associate or Bachelor's degree in social work, human services, healthcare administration, behavioral health, public health, or a related field.
• Experience in care coordination, case management, patient navigation, or community health services.
• Experience working in an integrated healthcare setting, including primary care, behavioral health, dental, pharmacy, or substance use disorder treatment.
• Knowledge of local community resources, housing programs, transportation services, social service agencies, and healthcare systems.
• Experience using electronic health records and referral management systems.