Clinical Applications Coordinator

Quinault Healthcare; Aberdeen (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Quinault Community Health seeks a Clinical Applications Coordinator to support and optimize the electronic health record (EHR) systems and clinical applications across Quinault Community Health and Quinault Wellness Center. You will work with providers, dental services, behavioral health, and IT to ensure accurate documentation, efficient workflows, regulatory compliance, and high-quality patient care.

The role includes troubleshooting, system updates, training staff, developing user guides, and

Qualifications

• Bachelor's degree in healthcare administration, health informatics, information technology, a clinical discipline, or a related field with 2+ years in patient care or healthcare operations.
• Associate degree in a related field with at least five years in medical informatics or EHR/clinical application support.
• Two years of experience as a daily user of TenEleven, AdvancedMD, Dentrix, or AthenaOne with demonstrated clinical workflow knowledge.

Responsibilities

• Provide day-to-day troubleshooting for EHR navigation, templates, forms, documentation tools, and clinical workflows.
• Improve workflows and promote consistent use of EHR tools across departments.
• Coordinate EHR upgrades, new modules, interfaces, testing, and post-launch support.
• Train providers and staff; create user guides and training materials.
• Support reporting and data integrity with dashboards and data tools.
• Coordinate with IT and vendors to communicate needs and coordinate resolutions.
• Support security and privacy compliance (HIPAA, PHI safeguards).
• Collaborate across departments to share knowledge and drive improvements.

Skills

Troubleshooting

Analytical thinking

Organizational skills

Communication

Documentation

Prioritization

PHI safeguards

Confidentiality

Education

Bachelor's degree in healthcare administration/health informatics/IT

Associate degree + 5 years of experience

2+ years in daily use of EHR systems (TenEleven, AdvancedMD, Dentrix, AthenaOne)

Tools

TenEleven

AdvancedMD

Dentrix

AthenaOne

Job description

Connect healthcare, technology, and better patient care!Do you enjoy solving technical challenges, improving processes, and helping people get the most out of technology? Quinault Community Health (QCH) and Quinault Wellness Center (QWC) are seeking a Clinical Applications Coordinator to support and optimize the electronic health record (EHR) systems and clinical applications that keep our healthcare services running effectively.You will serve as one of two operational resources for clinical applications, working closely with medical providers, dental services, behavioral health, substance use disorder treatment, pharmacy, radiology, administrative teams, and IT. Your work will help ensure our systems support accurate documentation, efficient workflows, regulatory compliance, and quality patient care across both organizations.What you'll do:Support clinical applications and EHR systems: Provide day-to-day assistance and troubleshooting for system navigation, templates, forms, documentation tools, reports, user settings, and clinical workflows across multiple healthcare platforms.Improve workflows and system functionality: Work with clinical and administrative teams to identify inefficiencies, evaluate current processes, recommend enhancements, and promote consistent use of EHR tools across departments.Coordinate system updates and implementations: Assist with EHR upgrades, new modules, interfaces, and system enhancements. Participate in planning, testing, validation, implementation, and post-launch support to help minimize disruptions to operations.Train and support employees: Provide hands-on guidance to providers and staff, assist with new employee system setup and orientation, and develop practical user guides, training materials, workflow documentation, and standard operating procedures.Support reporting and data integrity: Help develop, maintain, and troubleshoot EHR reports, dashboards, and data tools while identifying documentation or workflow issues that may affect data accuracy and reporting.Coordinate with IT and vendors: Serve as a liaison between departments, IT, EHR vendors, and technology partners to communicate system needs, track issues, coordinate resolutions, and document changes and enhancements.Promote security and compliance: Support appropriate system access, role-based permissions, privacy safeguards, and compliance with applicable healthcare regulations and organizational policies, including HIPAA and 42 CFR Part 2, as applicable.Collaborate and share knowledge: Work with colleagues to support cross-training, maintain continuity of operations, learn additional applications, and contribute to technology projects and continuous improvement initiatives.This is an opportunity to make a meaningful impact behind the scenes by helping healthcare professionals spend less time navigating technology challenges and more time focused on the people they serve.Job requirementsEducation and experience — applicants must meet at least one of the following:A bachelor's degree in healthcare administration, health informatics, information technology, a clinical discipline, or a related field, plus at least two years of experience in patient care, healthcare operations, or clinical workflow support; ORAn associate degree in a related field, plus at least five years of experience in medical informatics, healthcare technology support, EHR systems, or clinical application support; ORAt least two years of experience as a daily user of two or more of the following systems: TenEleven, AdvancedMD, Dentrix, and AthenaOne, with demonstrated knowledge of clinical workflows and electronic documentation.Required knowledge and skills:Knowledge of healthcare operations, clinical workflows, electronic documentation, and the role technology plays in patient care.Strong troubleshooting, analytical, organizational, and problem-solving skills, including the ability to identify workflow challenges and recommend practical solutions.Effective communication and customer service skills, with the ability to explain technical information and support users with varying levels of technical experience.Ability to create and maintain technical documentation, workflow instructions, user guides, and training materials.Ability to manage multiple priorities, respond to frequent interruptions, meet deadlines, and adapt to changing operational needs.Ability to maintain confidentiality and comply with applicable state and federal requirements, including HIPAA, 42 CFR Part 2, and protected health information (PHI) safeguards.Ability to build effective working relationships and work respectfully in a cross-cultural healthcare environment serving diverse patient populations.Professional judgment, accountability, attention to detail, and a collaborative approach to problem-solving and continuous improvement.Preferred qualifications:Experience in primary care, dental services, behavioral health, substance use disorder treatment, or an integrated healthcare environment.Experience supporting, implementing, configuring, or optimizing EHR systems and clinical applications.Experience providing technical support and training to healthcare providers and staff.Familiarity with clinical workflow design, reporting tools, dashboards, or healthcare data systems.Additional requirements:Maintain Basic Life Support (BLS) certification.Maintain a valid Washington State driver's license and meet organizational insurability requirements.Maintain all required licenses, certifications, and credentials and complete required organizational and position-specific training within established timeframes.Bring your healthcare knowledge, technical skills, and problem-solving mindset to a team where your work helps improve the systems behind quality patient care.