Quality Support Specialist

Tremco CPG Inc.; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Tremco CPG Inc. is seeking a Quality Support Specialist to educate WTI personnel on proper use and application of product coatings, and to provide installation training on and off roof.

The role involves supervising self-performed roofing projects from start to finish, with regular site visits and inspections to ensure quality workmanship nationwide. The candidate will conduct pre-construction conferences, field inspections, and post-project checks, delivering hands-on training and technical

Qualifications

• Strong roofing or building science mechanical aptitude.
• Prior experience in a field service leadership role.
• Practical computer application literacy including Microsoft Office.
• In-depth technical understanding and hands-on knowledge of product applications.
• Autonomous role requiring self-motivation and independence.

Responsibilities

• Ensure proper execution and delivery of roofing work.
• Provide technical and application training sessions in field and shop settings.
• Conduct site inspections during and after projects.
• Perform pre-project field inspections and provide technical support.
• Lead safety audits and coordinate with safety team.
• Travel predominantly within assigned territory and nationally when needed.

Skills

Roofing knowledge

Field service leadership

Multitasking

Self-motivation

Driver’s license

Tools

Microsoft Office Suite

Internal business systems

Job description

The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The Quality Support Specialist will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.
• Provide a variety of technical and application training sessions in both field and shop settings.
• Provide hands-on application training and supervision of roof coatings and installation.
• Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed.
• Pre-project field inspections and technical support, including but not limited to:
• Product testing
• Product recommendations
• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.
• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.
• Conduct roof inspections, providing written reports and photo documentation.
• Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed.
• Review and train on large warranty adjustment projects over ten (10) man days.
• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.
• Complete daily reports including DTA’s, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.
• Complete weekly/monthly activity reports as requested.
• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.
• Facilitate training in a classroom setting.
• All other Quality Control Inspection related tasks or training as assigned by the manager.
• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.

CERTIFICATES, LICENSES, REGISTRATIONS

• OSHA 30 training

OTHER SKILLS AND ABILITIES:

• Strong roofing or building science mechanical aptitude.
• Prior experience in a field service leadership role.
• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)
• In-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line.
• This position is an autonomous role and requires self-motivation to manage a high level of independence.
• Strong work ethic and ability to multitask.
• Experience working with various types of technology and software.
• Must have a valid driver’s license and a clean driving reco