Quality Support Specialist

Tremco; Cleveland (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Tremco seeks a Quality Support Specialist to educate WTI personnel on proper product use, provide installation training, and oversee large self‑performed roofing projects from start to finish. You will conduct on‑site inspections, safety audits, and regular job‑site visits to ensure quality nationwide.

The role requires hands‑on training, strong technical knowledge of coatings, and the ability to travel within the assigned region and beyond as needed.

Qualifications

• OSHA 30 training or equivalent is required.
• Strong roofing or building science mechanical aptitude.
• Experience in field service leadership is preferred.
• Proficient with Microsoft Office and internal systems.
• Ability to manage multiple tasks and travel as needed.

Responsibilities

• Ensure proper execution and delivery of all self‑performed roofing work.
• Provide technical and application training in field and shop settings.
• Hands‑on training and supervision of roof coatings and installation.
• Attend pre‑con meetings; visit startups; perform inspections and provide direction.
• Conduct safety audits and coordinate with the safety team.
• Complete daily and weekly reports and warranty review tasks.
• Travel predominantly within territory and nationally when needed.

Skills

Roofing knowledge

Field service leadership

Computer literacy

Product knowledge

Autonomy

Work ethic

Tech experience

Driver's license

Job description

GENERAL PURPOSE OF THE JOB:

The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.




• Provide a variety of technical and application training sessions in both field and shop settings.




• Provide hands‑on application training and supervision of roof coatings and installation.




• Attend pre-cons on large projects. Be present at job start‑ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre‑final inspection to ensure that the project has a zero‑punch list. Perform final inspections when needed.




• Pre‑project field inspections and technical support, including but not limited to:

  
  
  
  

  • Peel tests

  
  

  • Product testing

  
  

  • Product recommendations

  
  

  • Proper product installations

  
  
  
  



• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.




• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.




• Conduct roof inspections, providing written reports and photo documentation.




• Conduct on‑site safety audits to ensure all safety requirements are met and consult with the safety team as needed.




• Review and train on large warranty adjustment projects over ten (10) man days.




• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.




• Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.




• Complete weekly/monthly activity reports as requested.




• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.




• Facilitate training in a classroom setting.




• All other Quality Control Inspection related tasks or training as assigned by the manager.




• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.

CERTIFICATES, LICENSES, REGISTRATIONS

• OSHA 30 training

OTHER SKILLS AND ABILITIES:

• Strong roofing or building science mechanical aptitude.




• Prior experience in a field service leadership role.




• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)




• In‑depth technical understanding and extensive hands‑on knowledge of applications of products. Intimate knowledge of our product line.




• This position is an autonomous role and requires self‑motivation to manage a high level of independence.




• Strong work ethic and ability to multitask.




• Experience working with various types of technology and software.




• Must have a valid driver's license and a clean driving record.

The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.