Quality Support Specialist

Tremco; Indianapolis (IN); Presencial; USD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Paid time off

Continuing education

Descripción de la vacante

The Quality Support Specialist at Tremco educates WTI personnel on proper use and application of Tremco products. You will provide installation training both in the field and in shop settings and oversee large self-performed projects from start to finish, with regular site visits to ensure quality and zero punch lists.

Ideal candidates have strong roofing knowledge, field service leadership experience, and proficiency in Microsoft Office, with the ability to travel nationally.

Formación

• Strong roofing or building science mechanical aptitude.
• Experience in a field service leadership role.
• Proficient with Microsoft Office Suite and internal business systems.
• In-depth product knowledge of Tremco products is preferred.
• Self-motivated with a high degree of independence and ability to multitask.
• Must have a valid driver's license and a clean driving record.

Responsabilidades

• Educate WTI personnel on proper use and application of products and provide installation training.
• Oversee large self-performed roofing projects from start to finish and inspect progress and outcomes.
• Visit job sites regularly during projects and perform pre-final and final inspections as needed.
• Conduct pre-project field inspections and provide technical support including peel tests, product testing, and recommendations.
• Perform post-project inspections to ensure quality workmanship and proper material use.
• Provide on-site safety audits and coordinate with the safety team.

Conocimientos

Roofing knowledge

Field service leadership

Microsoft Office

Product knowledge

Independence

Multitasking

Driver's license

Descripción del empleo

GENERAL PURPOSE OF THE JOB:

The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.




• Provide a variety of technical and application training sessions in both field and shop settings.




• Provide hands‑on application training and supervision of roof coatings and installation.




• Attend pre-cons on large projects. Be present at job start‑ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre‑final inspection to ensure that the project has a zero‑punch list. Perform final inspections when needed.




• Pre‑project field inspections and technical support, including but not limited to:

  
  
  
  

  • Peel tests

  
  

  • Product testing

  
  

  • Product recommendations

  
  

  • Proper product installations

  
  
  
  



• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.




• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.




• Conduct roof inspections, providing written reports and photo documentation.




• Conduct on‑site safety audits to ensure all safety requirements are met and consult with the safety team as needed.




• Review and train on large warranty adjustment projects over ten (10) man days.




• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.




• Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.




• Complete weekly/monthly activity reports as requested.




• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.




• Facilitate training in a classroom setting.




• All other Quality Control Inspection related tasks or training as assigned by the manager.




• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.

CERTIFICATES, LICENSES, REGISTRATIONS

• OSHA 30 training

OTHER SKILLS AND ABILITIES:

• Strong roofing or building science mechanical aptitude.




• Prior experience in a field service leadership role.




• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)




• In‑depth technical understanding and extensive hands‑on knowledge of applications of products. Intimate knowledge of our product line.




• This position is an autonomous role and requires self‑motivation to manage a high level of independence.




• Strong work ethic and ability to multitask.




• Experience working with various types of technology and software.




• Must have a valid driver's license and a clean driving record.

The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.