Quality Support Specialist

Rust-Oleum; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Rust-Oleum is seeking a Quality Support Specialist to educate personnel on product use and proper application, with on-site and off-site installation training.

The role oversees large self-performed roofing projects, conducts regular site visits, and performs post-completion inspections to ensure quality and consistency nationwide.

Qualifications

• Experience in a field service leadership role.
• Strong roofing or building science mechanical aptitude.
• Proficient with Microsoft Office and internal business systems.
• Autonomous work style with high level of independence.
• Able to multitask and manage multiple responsibilities.
• Valid driver's license with clean driving record.

Responsibilities

• Educate personnel on proper use and application of products.
• Provide installation training on and off the roof.
• Oversee large self-performed projects from start to finish.
• Conduct regular job site visits and post-completion inspections.
• Prepare written reports and photo documentation of inspections.
• Perform safety audits and coordinate with safety team.
• Travel within territory and nationally as needed.

Skills

Roofing/mechanical aptitude

Field service leadership

Microsoft Office Suite

Product application knowledge

Autonomy / self-motivated

Multitasking

Driver's license

Internal business systems

Tools

Internal business systems

Job description

JOB DESCRIPTION

GENERAL PURPOSE OF THE JOB:

The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof.They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects.The Quality Support Specialist will conduct regular job site visits during the project and after project completion.The goal is to provide consistency nationwide through proper roof repairs and the application of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.
• Provide a variety of technical and application training sessions in both field and shop settings.
• Provide hands‑on application training and supervision of roof coatings and installation.
• Attend pre‑cons on large projects.Be present at job start‑ups to discuss the proper execution of the scope of work.Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice.Perform a pre‑final inspection to ensure that the project has a zero‑punch list.Perform final inspections when needed.
• Pre‑project field inspections and technical support, including but not limited to:
  • Peel tests
  • Product testing
  • Product recommendations
  • Proper product installations
• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.
• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.
• Conduct roof inspections, providing written reports and photo documentation.
• Conduct on‑site safety audits to ensure all safety requirements are met and consult with the safety team as needed.
• Review and train on large warranty adjustment projects over ten (10) man days.
• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.
• Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.
• Complete weekly/monthly activity reports as requested.
• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.
• Facilitate training in a classroom setting.
• All other Quality Control Inspection related tasks or training as assigned by the manager.
• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.

CERTIFICATES, LICENSES, REGISTRATIONS

• OSHA 30 training

OTHER SKILLS AND ABILITIES:

• Strong roofing or building science mechanical aptitude.
• Prior experience in a field service leadership role.
• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)
• In-depth technical understanding and extensive hands‑on knowledge of applications of products.Intimate knowledge of our product line.
• This position is an autonomous role and requires self‑motivation to manage a high level of independence.
• Strong work ethic and ability to multitask.
• Experience working with various types of technology and software.
• Must have a valid driver's license and a clean driving record.