Quality Support Specialist

Tremco CPG Inc.; Detroit (MI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Company Pension Plan

Continuing education

Job summary

Tremco CPG Inc. is seeking a Quality Support Specialist to educate our team on correct product use and application, and to supervise large self-performed roofing projects from start to finish.

The role includes on-site training, inspections, and frequent field visits. You will work with Technicians, Foremen, and Managers across regions, traveling as needed to ensure quality workmanship and compliance with safety standards.

Qualifications

• Experience in roofing or building science.
• Leadership in field service roles.
• Proficient with MS Office and internal systems.

Responsibilities

• Educate personnel on proper product use and installation.
• Oversee self-performed roofing work from start to finish.
• Provide on-site training and supervise roof coatings applications.
• Attend pre-cons on large projects and participate in project start-ups.
• Perform pre-final and final inspections for quality and punch lists.
• Conduct site visits, write reports and document observations.
• Complete safety audits and coordinate with safety team.
• Travel within assigned territory and nationally as needed.

Skills

Roofing knowledge

Field service leadership

MS Office proficiency

Product applications expertise

Self-motivated autonomy

Multitasking

Tech/software fluency

Valid driver's license

Education

OSHA 30 training

Tools

Microsoft Office Suite

Internal business systems

Job description

GENERAL PURPOSE OF THE JOB:

The Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.
• Provide a variety of technical and application training sessions in both field and shop settings.
• Provide hands‑on application training and supervision of roof coatings and installation.
• Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero‑punch list. Perform final inspections when needed.
• Pre-project field inspections and technical support, including but not limited to:
  • Peel tests
  • Product testing
  • Product recommendations
  • Proper product installations
• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.
• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.
• Conduct roof inspections, providing written reports and photo documentation.
• Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed.
• Review and train on large warranty adjustment projects over ten (10) man days.
• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.
• Complete daily reports including DTA’s, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.
• Complete weekly/monthly activity reports as requested.
• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.
• Facilitate training in a classroom setting.
• All other Quality Control Inspection related tasks or training as assigned by the manager.
• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.

CERTIFICATES, LICENSES, REGISTRATIONS:

• OSHA 30 training

OTHER SKILLS AND ABILITIES:

• Strong roofing or building science mechanical aptitude.
• Prior experience in a field service leadership role.
• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)
• In-depth technical understanding and extensive hands‑on knowledge of applications of products. Intimate knowledge of our product line.
• This position is an autonomous role and requires self‑motivation to manage a high level of independence.
• Strong work ethic and ability to multitask.
• Experience working with various types of technology and software.
• Must have a valid driver’s license and a clean driving record.

The salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

• Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.