Quality Supervisor

Arvato Bertelsmann; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company matching

Paid Time Off

Flex Spending Accounts

Employee Assistance Program

Job summary

Arvato Bertelsmann is seeking a Quality Supervisor in Memphis, TN to ensure operational excellence and ISO9001 compliance. You will oversee resource allocation, audits, root-cause analysis, and corrective actions while leading a dynamic quality team and collaborating with internal and external partners.

You will drive continuous improvement, develop control plans, and implement strategic quality initiatives to maintain high standards across all processes.

Qualifications

• BS degree or quality-related coursework; ASQ certificate preferred.
• Minimum 2 years in a quality role in manufacturing; 2 years supervising employees.
• Proficient in understanding and use of SPC.
• Proficient in Excel and Office applications.
• Familiar with OHSA/regulations.
• Strong time management and leadership of a large team.
• Vast knowledge of ISO9001 standards; Six Sigma desired.

Responsibilities

• Oversee resource allocation for Quality Team auditing activities.
• Lead audits and corrective actions with cross-functional teams.
• Plan staffing daily/weekly to align with Operations plan including overtime.
• Develop PFMEA/Control Plans as applicable.
• Coordinate Document Control activities at the site.
• Communicate audit findings and drive improvement plans.

Skills

SPC

People leadership

Excel

ISO 9001

Six Sigma

Quality assurance

Problem solving

Education

BS degree or quality-related coursework

ASQ certificate preferred

Tools

PFMEA

Document Control

SPC software

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Quality Supervisor at Arvato, you will play a critical role in ensuring operational excellence and compliance with ISO9001 standards. This position oversees resource allocation, audit execution, and continuous improvement initiatives to maintain the highest levels of quality across all processes. You will lead a dynamic team, drive root cause analysis and corrective actions, and foster strong relationships with internal teams and external partners. Your leadership will be key in implementing strategic quality plans, optimizing efficiency, and supporting a culture of accountability and improvement.

YOUR TASKS

• Oversee allocation of resources in coordination of Quality Team auditing activities.

• Administer daily tasks for Quality Department personnel

• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with the Operations plan, including overtime, weekend, and holiday scheduling.

• Responsible for the effectiveness of troubleshooting, RCCA, SPC analysis, and other process improvements to the Quality Team.

• Develop (P/D)FMEAs/Control Plans as applicable.

• Coordination and execution of Document Control activities at the site level.

• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements.

• Lead cross-functional meetings and facilitate teams for the execution of auditing and other quality department activities.

• Train Team Members on audit procedures, and ensure audits are performed as scheduled.

• Provide leadership and decision-making abilities as a liaison to the Operations team.

• Follow-up and accountability/coordination/problem-solving for corrective actions and internal audits.

• Communication, tracking, and data analysis of audit discrepancies.

• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed.

• Drive improvement plans relating to the effectiveness/efficiency of the Operation and Quality functions.

• Assists with Internal Audit scheduling, planning, and execution and assists with customer communications as needed.

• Provide Quality department representation/leadership to the Operations Team.

• Identify needs and initiate creation of process documentation, including but not limited to Work Instructions, PFMEAs, Control Plans, and Standard Work.

• Lead plant-wide efforts on continuous improvement/waste reduction/problem-solving through a task force (jishuken).

• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions.

• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards.

• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary.

• Ensure time management is properly managed/executed in the completion of all projects/duties.

• Assist with the needs of internal/external customers in addressing quality system requirements.

Qualifications

• Candidates with a BS degree, Community College courses in Quality-related discipline; Quality Assurance Certificate (ASQ) preferred.

• Minimum 2 years’ experience in a Quality position in the manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high-volume/high mix operations.

• Proficient in the understanding and use of Statistical Process Control (SPC).

• Proficient in Microsoft Excel and other Office programs/applications.

• Familiar with the Occupational Health and Safety Act and Regulations.

• High level of time management and demonstrated ability to lead a large team.

• Vast knowledge of ISO9001 quality standards and procedures

• Six Sigma background/experience desired

• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.

• 401(k) with company matching up to 6%.

• Paid Time Off, including paid holidays.

• Flexible Spending Accounts.

• Voluntary benefits such as legal and financial assistance, pet insurance, and more.

• Employee Assistance Program.

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

• Commuter benefits.

• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information) .