Quality Services Supervisor: Lead Teams & Elevate Quality

TFT Global Inc.; Brookville (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term Disability

Long-term Disability

Life Insurance

AD&D

Accident

Hospital Indemnity

EAP

Mileage Reimbursement

Vacation Days

Paid Holidays

Personal Days

Job summary

TFT Global Inc. is seeking a Quality Services Supervisor to lead Team Leaders and Inspectors in a fast-paced, customer-focused setting. You will organize daily operations, coach staff, and ensure adherence to quality standards and client expectations.

The role emphasizes hands-on leadership on the shop floor, coordinating staffing, and driving continuous improvement. Local travel may be needed. Competitive benefits and growth opportunities available.

Qualifications

• Previous supervisory, team lead, or people leadership experience.
• Experience in quality inspection, manufacturing, warehouse, automotive, production, or a related environment.
• Experience scheduling employees and coordinating daily staffing needs.
• Strong communication and customer service skills.
• Experience coaching, training, or developing employees.
• Good problem-solving and troubleshooting skills.
• Familiarity with ISO standards, 5S, quality procedures, or continuous improvement.
• Ability to use computers for scheduling, timekeeping, data review, communication, and other daily tasks.
• Flexibility to support changing customer and operational needs.
• A valid driver's license and reliable transportation, as some local travel is required.

Responsibilities

• Supervise and provide daily direction to assigned teams of Team Leaders and Inspectors.
• Coordinate daily schedules and staffing to support customer requirements.
• Coach, train, and develop employees to improve individual and team performance.
• Assist with new employee orientation and ongoing training.
• Monitor employee performance and provide input for performance reviews.
• Help ensure accurate daily operational and quality data.
• Complete scheduled Layered Process Audits (LPAs).
• Support 5S, ISO procedures, safety, quality, and continuous improvement.
• Troubleshoot operational issues and help identify improvements.
• Work closely with customer representatives and Shipping & Receiving.
• Review and authorize employee time sheets.
• Help ensure teams consistently follow company policies, procedures, and customer requirements.
• Promote a positive, professional, and team-focused work environment.

Skills

Supervisory experience

Quality inspection

Scheduling experience

Customer service

Coaching training

Problem solving

ISO 5S familiarity

Computer skills

Flexibility

Driver's license

Job description

TFT Global Inc. is seeking a Quality Services Supervisor to lead Team Leaders and Inspectors in a fast-paced, customer-focused setting. You will organize daily operations, coach staff, and ensure adherence to quality standards and client expectations.

The role emphasizes hands-on leadership on the shop floor, coordinating staffing, and driving continuous improvement. Local travel may be needed. Competitive benefits and growth opportunities available.