Quality Services Supervisor — Lead Teams, Elevate Quality

TFT Global Inc.; Brookville (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term/Long-term Disability

Life Insurance

AD&D

Accident

Hospital Indemnity

EAP

Mileage Reimbursement

Vacation Days

10 Paid Holidays

5 Personal Days

Job summary

TFT Global Inc. is seeking a Quality Services Supervisor to lead and support Team Leaders and Inspectors in a fast-paced, customer-focused environment.

This is an excellent opportunity for someone who enjoys being on the floor with their team, developing employees, coordinating daily operations, solving problems, and ensuring quality and customer expectations are met. This hands-on role requires balancing people, quality, and day-to-day operations while promoting a positive work environment.

Qualifications

• Previous supervisory, team lead, or people leadership experience.
• Experience scheduling employees and coordinating daily staffing needs.
• Strong communication and customer service skills.
• Experience coaching, training, or developing employees.
• Good problem-solving and troubleshooting skills.
• Familiarity with ISO standards, 5S, quality procedures, or continuous improvement.
• Ability to use computers for scheduling, timekeeping, data review, communication, and other daily tasks.
• Flexibility to support changing customer and operational needs.
• A valid driver's license and reliable transportation, as some local travel is required.

Responsibilities

• Supervise and provide daily direction to assigned teams of Team Leaders and Inspectors.
• Coordinate daily schedules and staffing to support customer requirements.
• Coach, train, and develop employees to improve individual and team performance.
• Assist with new employee orientation and ongoing training.
• Monitor employee performance and provide input for performance reviews.
• Review and authorize employee time sheets.
• Help ensure teams consistently follow company policies, procedures, and customer requirements.
• Promote a positive, professional, and team-focused work environment.

Skills

Team leadership

Supervisory experience

Communication

Customer service

Job description

TFT Global Inc. is seeking a Quality Services Supervisor to lead and support Team Leaders and Inspectors in a fast-paced, customer-focused environment.

This is an excellent opportunity for someone who enjoys being on the floor with their team, developing employees, coordinating daily operations, solving problems, and ensuring quality and customer expectations are met. This hands-on role requires balancing people, quality, and day-to-day operations while promoting a positive work environment.