Quality Services Lead - Packaging & Compliance

Berlin Packaging; Fairfield (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

PTO & Holidays

401(k)

Medical/Dental/Vision

HSA

FSAs

Parental leave

529 college savings plan

EAP

Calm app

Referral program

Disability & life insurance

Job summary

Berlin Packaging seeks a Quality Manager to lead the Quality Service Division initiatives and drive value-added services for new and incremental packaging business. The role requires collaboration with customers, suppliers, and internal teams to uphold quality standards.

You will train staff, resolve complex quality issues, and ensure ISO 9001 processes are followed while maintaining strong customer relationships and supporting regulatory requests. Hybrid work in California with travel.

Qualifications

• Minimum five years in quality management and ISO systems.
• Experience with corrective actions and root cause analysis.
• Ability to interact with customers and convey empathy.
• Skilled in interpreting specifications and drawings.
• Strong written and oral communication, training experience.

Responsibilities

• Support Berlin sales team to expand opportunities and close business using Quality Service Division offerings.
• Develop and provide quality consulting services to customers.
• Use quality programs to prospect for new business.
• Interact with customers and suppliers to resolve critical quality issues.
• Train internal staff on quality processes and systems.
• Provide technical support for customer quality management and regulatory requests.
• Maintain CAR process integrity and track corrective actions.
• Communicate quality expectations to suppliers and visit manufacturing sites.
• Oversee testing, dimensional analysis and root cause assignments.
• Support ISO 9001 internal audit program and maintain QMS documents.

Skills

Quality management experience

Corrective actions

Root cause analysis

Customer interaction

Technical drawings interpretation

Written and verbal communication

Training on quality processes

Travel readiness

Education

Bachelor's degree in Engineering or Quality Management

Job description

Berlin Packaging seeks a Quality Manager to lead the Quality Service Division initiatives and drive value-added services for new and incremental packaging business. The role requires collaboration with customers, suppliers, and internal teams to uphold quality standards.

You will train staff, resolve complex quality issues, and ensure ISO 9001 processes are followed while maintaining strong customer relationships and supporting regulatory requests. Hybrid work in California with travel.