Customer Quality & Compliance Lead, BRCGS & Lab Ops

Green Bay Packaging; Cockeysville (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) and Pension

Wellness programs

Life Insurance

STD/LTD

Job summary

Green Bay Packaging is seeking a Customer Support/Quality Manager to lead quality management, customer satisfaction, and BRCGS program administration. You will manage data collection, analysis, and distribution of paper test data, and develop tools to improve communication with customers.

Responsibilities include responding to complaints, coordinating audits, leading quality improvement projects, training crews, and presenting monthly to annual quality reports.

Qualifications

• Bachelor's degree in Process Engineering, Business, or related field.
• Prior experience with BRCGS or ISO/FSC/SFI quality systems.
• Superior verbal and written communication skills.
• Advanced Microsoft Excel skills.
• Excellent organizational and leadership skills.
• Excellent math abilities and working knowledge of data/statistical methods.

Responsibilities

• Follows up and responds to customer complaints and inquiries in a timely manner.
• Serves as BRCGS Coordinator: Maintains BRCGS certification by conducting audits, hosting internal audits, conducting an annual Management Review Meeting, and maintaining documentation.
• Executes self-driven projects or special projects as determined by supervisor.
• Assesses quality needs and completes crew training in appropriate areas.
• Issues quality reports on a monthly, quarterly, and annual basis as dictated by customer need and division quality control.
• Oversees the paper test lab.
• Oversees the Main Lab, serves as the initial contact person for on-site environmental issues and chemical spills, and communicates environmental information with the Environmental Manager.
• Hosts facility tours to customers and other visitors.
• Serves as BRCGS site coordinator: Maintains BRCGS certifications by conduction of audits, hosing internal audits, conducting an annual Management Review Meeting and maintaining proper documentation.

Skills

Verbal and written communication

Advanced Excel

Leadership

Data analysis

Problem solving

Education

Bachelor's Degree in Process Engineering, Business, or related field

Job description

Green Bay Packaging is seeking a Customer Support/Quality Manager to lead quality management, customer satisfaction, and BRCGS program administration. You will manage data collection, analysis, and distribution of paper test data, and develop tools to improve communication with customers.

Responsibilities include responding to complaints, coordinating audits, leading quality improvement projects, training crews, and presenting monthly to annual quality reports.