Quality Manager

Berlin Packaging; Fairfield (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

PTO & Holidays

401(k)

Medical/Dental/Vision

HSA

FSAs

Parental leave

529 college savings plan

EAP

Calm app

Referral program

Disability & life insurance

Job summary

Berlin Packaging seeks a Quality Manager to lead the Quality Service Division initiatives and drive value-added services for new and incremental packaging business. The role requires collaboration with customers, suppliers, and internal teams to uphold quality standards.

You will train staff, resolve complex quality issues, and ensure ISO 9001 processes are followed while maintaining strong customer relationships and supporting regulatory requests. Hybrid work in California with travel.

Qualifications

• Minimum five years in quality management and ISO systems.
• Experience with corrective actions and root cause analysis.
• Ability to interact with customers and convey empathy.
• Skilled in interpreting specifications and drawings.
• Strong written and oral communication, training experience.

Responsibilities

• Support Berlin sales team to expand opportunities and close business using Quality Service Division offerings.
• Develop and provide quality consulting services to customers.
• Use quality programs to prospect for new business.
• Interact with customers and suppliers to resolve critical quality issues.
• Train internal staff on quality processes and systems.
• Provide technical support for customer quality management and regulatory requests.
• Maintain CAR process integrity and track corrective actions.
• Communicate quality expectations to suppliers and visit manufacturing sites.
• Oversee testing, dimensional analysis and root cause assignments.
• Support ISO 9001 internal audit program and maintain QMS documents.

Skills

Quality management experience

Corrective actions

Root cause analysis

Customer interaction

Technical drawings interpretation

Written and verbal communication

Training on quality processes

Travel readiness

Education

Bachelor's degree in Engineering or Quality Management

Job description

Berlin Packagingis the premier supplier of rigid packaging.With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.

Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth.Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!

Are you looking for the opportunity of a lifetime? If so, we are hiring aQuality Manager who will be responsible for increasing sales revenue for Berlin by selling the Quality Service Division value added services in exchange for new or incremental packaging business. This person will also ensure that all aspects of the Quality Program function efficiently and serve as the liason between Customers and other departments.

Key Accountabilities:

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the “Berlin Values”.

Knowledge, Skills, Abilities:

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.
• Ability and willingness to travel a minimum of 30% of the time based on business needs (including site visits, team collaboration, and key operational priorities)

#LI-Hybrid

CA Base Pay Range

$100,000 - $130,000 USD

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12weeks
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

At Berlin Packaging, we look at candidates’ skills but hire based on traits . We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.

*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for sponsorship.

*#LI-SW1