Quality Review Specialist - Appeals & Rating Decisions

Veterans Benefits Administration; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Veterans Benefits Administration seeks a Rating Quality Review Specialist to support the RO quality assurance program, advising DROs and RVSRs in the Regional Office. The role centers on measuring performance quality and identifying training needs through review of appeals and rating decisions.

Applicants should have specialized experience at GS-13 level, with expectations for reviewing quality, conducting training, and guiding information management systems within the claims process.

Qualifications

• Specialized Experience: 1 year equivalent to GS-12 in training, analysis, or information systems duties.
• Experience in reviewing quality of completed rated cases or claims development.
• Ability to identify knowledge gaps and plan training strategies; provide data for information systems.

Responsibilities

• Assess quality of rating decisions and appeals to improve accuracy.
• Support DROs and RVSRs with technical guidance and training needs.

Skills

Specialized experience

Training activities

Data/system guidance

Job description

Veterans Benefits Administration seeks a Rating Quality Review Specialist to support the RO quality assurance program, advising DROs and RVSRs in the Regional Office. The role centers on measuring performance quality and identifying training needs through review of appeals and rating decisions.

Applicants should have specialized experience at GS-13 level, with expectations for reviewing quality, conducting training, and guiding information management systems within the claims process.