Veterans Service Representative (Authorization Quality Review Specialist)

Veterans Benefits Administration; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Job summary

Veterans Benefits Administration is seeking a Veterans Service Representative (Authorization Quality Review Specialist) to support the VSC quality assurance program in the Chicago Regional Office. The role focuses on measuring individual performance quality and identifying training needs through systematic review of completed compensation and pension claims.

The position requires specialized experience at GS-12, with evidence of engaging in focused evaluations, advisory services, and training

Qualifications

• One (1) year (52 weeks) of Specialized Experience equivalent to at least the next lower grade level (GS-11).
• Examples of qualifying specialized experience include: conducting focused evaluations and reviews to determine authorization quality and accuracy.
• Providing advisory services to management via preparation and presentation of quality trend information.
• Developing training strategies and materials to address deficiencies and/or conducting training activities.
• Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps.

Responsibilities

• Measure individual performance quality and identify training needs through review and assessment of completed compensation and pension claims.
• Provide advisory services to management via preparation and presentation of quality trend information.
• Develop training strategies and materials to address deficiencies and/or conducting training activities.
• Analyze performance deficiencies and quality trends to identify knowledge/skill gaps.
• Provide quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Skills

Quality assessment

Training development

Performance analysis

Advisory services

Job description

Position Location

The position is located in the Department of Veterans Affairs, Chicago, IL Regional Office.

Role Overview

Veterans Service Representative (Authorization Quality Review Specialist) is an integral part of the VSC quality assurance program and is a key technical adviser to the Veterans Service Representatives in the Regional Office. The purpose of this position is to measure individual performance quality and identify training needs through review and assessment of completed compensation and pension claims.

To qualify for this position

Applicants must meet all requirements by the closing date of this announcement: 09/11/2026.

Time-In-Grade

Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-12 position you must have served 52 weeks at or above the GS-11 grade level.

To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

GRADE REQUIREMENT

To receive CTAP selection priority, your grade level upon Reduction in Force must be at least 12.

Minimum Qualifications

You must also qualify based on your experience and as described below:

To qualify at the GS-12 grade level:

Specialized Experience

One (1) year (52 weeks) of Specialized Experience equivalent to at least the next lower grade level (GS-11). Examples of qualifying specialized experience include:

1. Conducting focused evaluations and reviews to determine authorization quality and accuracy,
2. Providing advisory services to management via preparation and presentation of quality trend information,
3. Developing training strategies and materials to address deficiencies and/or conducting training activities,
4. Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps,
5. Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.

Note: There is no educational substitution for the minimum qualifications specialized experience.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Carts are utilized to carry large number of claims folders. This will require the incumbent to push or pull the cart from one area to another.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/