Plant Quality Engineer (Bilingual)

TRIGO; Casa Grande (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

A quality solutions provider is looking for a Full-time Plant Quality Resident Engineer in Casa Grande, AZ. The role involves acting as the customer’s on-site representative, providing technical support, and ensuring customer satisfaction through effective communication. Responsibilities include monitoring production issues, building professional relationships, and suggesting improvements. Ideal candidates will have an engineering degree or equivalent experience, be bi-lingual (Spanish/English), and possess excellent problem-solving and communication skills. This is an excellent opportunity to contribute to quality assurance in a dynamic environment.

Qualifications

• Working familiarity with intervention site quality systems, including TS-16949 requirements.
• Regular and predictable attendance.
• Ability to be on call as needed.

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Act as the customer’s representative, addressing production issues.
• Maintain open communication with the contracted customer.
• Provide regular updates on claim status.

Skills

Bi-lingual (Spanish/English)

Problem-solving ability

Strong communication skills

Interpersonal relationship building

Education

Engineering degree or equivalent

Job description

Plant Quality Resident Engineer

TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer who is Bi‑lingual (Spanish/English) in Casa Grande, AZ inside the Luci plant. The Quality Resident Engineer serves as the customer’s on‑site representative, ensuring satisfaction through technical support, issue resolution, and open communication between the intervention site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Act as the customer’s representative, addressing production issues and building credibility through commitments.
• Maintain open communication between the intervention site and the contracted customer.
• Provide regular updates on claim status and seek customer feedback.
• Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
• Represent the contracted partner’s interests and participate in customer meetings as needed.
• Coordinate on‑site repairs/sorting with client approval.
• Analyze and resolve site issues, informing plants for corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre‑serial builds, trials, launches, and engineering changes.
• Report on a regular basis (defined by the supervisor) to the dedicated contracted partner’s team or contact partner.
• Ensure customer satisfaction through technical support and quality issue resolution.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to both intervention site and contracted customer.
• Any other duties as assigned.

Hard skills

• Working familiarity with intervention site quality systems, including TS‑16949 requirements.
• Problem‑solving ability.
• Regular and predictable attendance.
• Ability to be on call as needed.

Values & Attitudes

• Build strong interpersonal relationships.
• Handle pressure and ambiguity effectively.
• Take on new challenges and responsibilities.
• Self‑motivated and proactive.
• Demonstrate integrity and represent the company well.
• Build long‑term, mutually beneficial client relationships.
• Honest, committed, and trustworthy.
• Strong communication, problem‑solving, and customer relationship skills.

Overall Recommendations

• Excellent Communication Skills, Both Written and Verbal.
• Strong in process and process controls.
• Identify and implement Standardized Work.
• Strong background in Root Cause Analysis and Corrective Action reporting.
• Experience in Read Across function.
• Process and Product audits experience.
• Shipping and Receiving knowledge.
• Strong personality able to give direction and lead teams.
• Sequencing and of automotive parts (preferred).
• Tier 1 experience (preferred).

Preferred Education Background

Engineering degree or equivalent relevant experience.