Quality Resident Liaison / Automotive Representative - Part -Time

Trigo Group; Cleveland (NC); On-site; USD 28,000 - 48,000; Part time

Job summary

TRIGO is hiring a part-time Quality Resident Engineer / Automotive Liaison for the Hyundai plant in Cleveland, NC. The role focuses on preventing customer claims through preventive and corrective actions and requires strong communication with customers and teams.

Responsibilities include leading root-cause investigations, coordinating repairs, supporting new builds and engineering changes, and maintaining regular progress updates to the customer team.

Qualifications

• Excellent written and verbal communication skills.
• Knowledge of quality processes and standard work.
• Ability to identify root causes and implement corrective actions.
• Experience with process and product audits; shipping/receiving knowledge.

Responsibilities

• Build strong relationships with the plant-based customers and TRIGO teams.
• Represent TRIGO professionally and maintain customer trust.
• Communicate updates between customer, plant and OEM.
• Identify improvements to quality and processes; lead corrective actions.
• Lead problem solving to prevent escalation; provide status reports.
• Coordinate sorting and repair work as approved by the customer.
• Support new builds, product launches, testing and engineering changes.
• Stay current on automotive quality standards, incl. TS 16949.

Skills

Customer relationship building

Quality systems knowledge

Root cause analysis

Audits experience

Shipping/Receiving knowledge

Team leadership

Automotive parts sequencing

Tier 1 experience

Job description

Quality Resident Engineer / Automotive Liaison

Cleveland, NC

Part-time opening - estimated 15 hours/week

TRIGO is hiring for Quality Resident Engineer / Automotive Liaison positions part-time for Trigo at the Hyundai plant in Cleveland, NC

Your role is key to our success, so the following objectives should be accomplished to the highest feasible standards.

The main objective of this role is to avoid formal customer claims from the customer through preventive and corrective actions.

Other Objectives

• Build strong relationships with customers at the plant.
• Represent TRIGO professionally and build customer trust.
• Keep communication open between the customer and OEM.
• Suggest ways to improve quality and processes.
• Quickly identify and solve problems before they become bigger issues.
• Keep plants informed about problems and corrective actions.
• Update customers on claim status and progress.
• Attend customer meetings as needed.
• Stay up to date on quality and technical topics.
• Provide regular updates and reports to the customer team.
• Support new builds, product launches, testing, and engineering changes.
• Coordinate sorting and repair work when approved by the customer.
• Understand automotive quality standards, including TS 16949.
• Report to the TRIGO Country Resident Manager and assigned customer contacts

Required Skills

• Excellent written and verbal communication skills
• Process and process control knowledge
• Identify and implement Standardized Work
• Root Cause Analysis and Corrective Action reporting
• Process and Product audits experience
• Shipping and Receiving knowledge
• Strong personality, able to give direction and lead teams
• Sequencing of automotive parts (preferred)
• Tier 1 experience (preferred)

Personal Qualities

• Able to handle pressure and ambiguous situations
• Eager for new challenges/responsibilities
• Reliable, self-motivated
• Strong integrity
• Able to build long-term win-win relationships with customer
• Ability to be/work on call at any time

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted