Quality Regulatory Assurance Coordinator

Stryker; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

Stryker is seeking a detail-oriented member to support the Emergency Care unit by reviewing service reports, identifying product complaints, and ensuring accurate documentation for regulatory and quality compliance.

The role involves coordinating with field service teams, gathering information, managing product returns, and maintaining complaint tracking systems to support audits and compliance processes.

Qualifications

• High school diploma or equivalent.
• 2+ years of professional experience.
• Proficiency with Microsoft Office applications.
• Associate or bachelor's degree (preferred).
• Experience with Track Wise or SalesForce/ServiceMax (preferred).
• Knowledge of medical device industry (preferred).

Responsibilities

• Review field service reports to determine if investigation or complaint reporting is needed.
• Enter, assign, and code complaints for tracking and trending analysis.
• Partner with Field Service to gather missing information and conduct screening.
• Coordinate product returns associated with complaints or investigations.
• Assist with internal audits and provide supporting documentation.

Education

Associate or Bachelor's degree (preferred)

Tools

TrackWise

SalesForce/ServiceMax

Job description

Support the Emergency Care business by reviewing service reports, identifying product complaints, and ensuring accurate documentation for regulatory and quality compliance. Coordinate with field service teams to gather information, manage product returns, and maintain complaint tracking systems.

Responsibilities

Review field service reports to determine if investigation or complaint reporting is neededEnter, assign, and code complaints for tracking and trending analysisPartner with Field Service to gather missing information and conduct screeningCoordinate product returns associated with complaints or investigationsAssist with internal audits and provide supporting documentation

Requirements

High school diploma or equivalent2+ years of professional experienceProficiency with Microsoft Office applicationsAssociate or bachelor's degree (preferred)Experience with Track Wise or SalesForce/ServiceMax (preferred)Knowledge of medical device industry (preferred)

Compensation

$24.82 - $33.58 USD hourly