Quality Regulatory Assurance Coordinator

Stryker Group; Redmond (WA); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Stryker Group in Redmond, WA is seeking a Complaint/Quality Coordinator to support the Emergency Care business by reviewing service reports and documenting potential product complaints for regulatory and quality purposes.

You will partner with Field Service, Technical Support, and Service Depot teams to gather information, coordinate returns, and assist with audits and trending.

Qualifications

• 2+ years of professional experience.
• Competency with Microsoft Office (Outlook, Excel, Word).
• TrackWise and Salesforce/ServiceMax familiarity preferred.

Responsibilities

• Review service reports to decide if complaints require investigation.
• Enter and code complaints for tracking and trending.
• Collaborate with Field Service to gather missing information.
• Support data collection, analysis, and trending of complaints.
• Coordinate product returns related to complaints or investigations.
• Assist audits with supporting documentation.
• Maintain records related to complaints and service reports.
• Coach teams on complaint reporting requirements.

Skills

2+ years of experience

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

TrackWise

SalesForce/ServiceMax

Job description

Work Flexibility: Hybrid (M, Tu, W in office)

On Site Location: 11811 Willows Rd NE, Redmond, WA

Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible

Summary

In this role, you will support the Emergency Care business by reviewing service reports, identifying and documenting potential product complaints, and ensuring information is accurately captured for regulatory and quality purposes. You’ll partner closely with Field Service, Technical Support, and Service Depot teams to gather required information, coordinate product returns, support trending and audits, and reinforce complaint reporting expectations.

What You Will Do

• Review field service reports to determine whether additional investigation or complaint reporting is required.
• Enter, assign, and accurately code complaints for tracking and trending purposes.
• Partner with Field Service to gather missing information and ask appropriate screening questions.
• Support complaint data collection, analysis, and trending activities.
• Coordinate product returns associated with complaints or investigations.
• Assist with internal audits and provide supporting documentation as needed.
• Maintain accurate records and tracking information related to complaints and service reports.
• Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.

What You Need

Required

• High school diploma or equivalent
• 2+ years of professional experience
• Competency with Microsoft Office (Outlook, Excel, Word, etc.)

Preferred

• Associate or bachelor’s degree
• Experience with Track Wise, SalesForce/ServiceMax
• Knowledge of medical device industry

$24.82 - $33.58 USD Hourly