Quality & Process Excellence Manager

Trellint; Washington (District of Columbia); On-site; USD 130,000 - 180,000; Full time

Job summary

Trellint is seeking a Business Process Operations Manager to oversee and continuously improve quality processes supporting a mission-critical system and data of record. This role ensures data integrity, system accuracy, and compliance with contractual and regulatory requirements across software, integrations, and downstream workflows.

You will collaborate with Customer Care, Operations, Research & Development, Product, and external stakeholders to proactively identify risks, prevent defects, and

Qualifications

• Experience defining quality management frameworks and governance structures.
• Ability to translate contractual/regulatory requirements into actionable controls.
• Proven track record leading cross-functional quality initiatives.

Responsibilities

• Refine and maintain a comprehensive quality management framework across operations, software, configurations, and data flows.
• Lead quality oversight for production control and mail processing, ensuring compliant handling of enforcement outputs.
• Establish and monitor controls for intake, batching, indexing, mailing, and data resolution to prevent defects and delays.
• Drive root-cause analysis for defects and data discrepancies; track corrective actions.
• Identify trends and systemic risks across software and processes; implement improvements to reduce rework and impact.
• Ensure testing strategies (functional, regression, integration, data validation) are in place and release readiness is evaluated.

Skills

Quality management

Process improvement

Data integrity

Job description

Trellint is seeking a Business Process Operations Manager to oversee and continuously improve quality processes supporting a mission-critical system and data of record. This role ensures data integrity, system accuracy, and compliance with contractual and regulatory requirements across software, integrations, and downstream workflows.

You will collaborate with Customer Care, Operations, Research & Development, Product, and external stakeholders to proactively identify risks, prevent defects, and