Operations Quality & Process Excellence Lead

Modaxo; Washington; On-site; USD 120,000 - 160,000; Full time

Job summary

Modaxo seeks a Quality Assurance Manager to oversee quality processes for a mission-critical system and data of record. You will ensure data integrity, system accuracy, and regulatory compliance across software, integrations, and downstream workflows.

The role partners with Care, Operations, R&D, Product, and external stakeholders to prevent defects and drive quality culture. You will define and maintain a comprehensive quality framework, approve release readiness, lead root cause analyses,

Qualifications

• Oversee quality assurance across the system of record and related processes.
• Define and refine quality standards aligned with SLAs and regulations.
• Lead investigations and CAPA for defects and data issues.

Responsibilities

• Develop and maintain a quality governance framework for software, integrations, and data flows.
• Provide QA oversight for production control, mail processing, and notices.
• Lead root cause analyses and drive corrective actions across systems and workflows.
• Monitor data quality metrics and ensure timely, compliant reporting.
• Collaborate with cross-functional teams and external stakeholders on quality risks.

Skills

Quality management

Process improvement

Data quality

Regulatory compliance

Root cause analysis

Stakeholder communication

Job description

Modaxo seeks a Quality Assurance Manager to oversee quality processes for a mission-critical system and data of record. You will ensure data integrity, system accuracy, and regulatory compliance across software, integrations, and downstream workflows.

The role partners with Care, Operations, R&D, Product, and external stakeholders to prevent defects and drive quality culture. You will define and maintain a comprehensive quality framework, approve release readiness, lead root cause analyses,