Quality Manager

Trex; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Trex in Little Rock, Arkansas seeks an experienced quality management professional to develop comprehensive quality systems aligned with manufacturing goals. The role involves leading cultural shifts towards proactive quality measures, establishing KPIs, and driving continuous improvement initiatives.

Qualified candidates will have over 6 years of experience in quality roles, with at least 3 years in leadership. A Bachelor's degree in Engineering and Six Sigma certification are preferred.

Qualifications

• 6+ years of experience in quality roles, with 3 years in management within manufacturing.
• Strong expertise in quality management tools and methodologies.
• Six Sigma Green Belt or Black Belt certification preferred.

Responsibilities

• Develop and implement comprehensive quality systems to maximize customer satisfaction.
• Lead initiatives to shift organizational culture towards proactive quality.
• Champion continuous improvement to enhance efficiency and product consistency.
• Establish KPIs to monitor quality system effectiveness.
• Maintain compliance with regulatory standards in quality documentation.

Skills

Building quality systems

Data-driven decision making

Continuous improvement

Influencing cross-functional teams

Education

Bachelor’s degree in Engineering or related field

Tools

Six Sigma

APQP

SPC

Job description

• Develop and implement comprehensive quality systems (TQMS) that support long-term manufacturing goals and maximize customer satisfaction.
• Lead the cultural shift from “Inspect & Reject” to “Predict & Prevent”, embedding quality thinking at every level of the organization.
• Drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence.
• Foster a proactive, quality-first culture focused on continuous improvement and customer‑centric thinking.

Systems & Process Optimization

• Build and maintain scalable quality management systems using SPC methodologies to monitor, evaluate, and control product and process quality in real‑time.
• Oversee systems addressing customer concerns, corrective actions (internal and supplier), nonconforming materials, and root cause analysis (8D process).
• Lead plant‑wide audits to ensure compliance with Trex quality standards, and drive continuous improvements based on findings.
• Engage the organization in Layered Process Audits (LPA) and outgoing quality audits for immediate feedback and corrective actions.
• Harmonize claim language between the Consumer Call Center, QA, and Manufacturing teams to ensure consistency and clarity.

Continuous Improvement & Problem Solving

• Champion continuous improvement initiatives to reduce defects, enhance product consistency, and improve overall process efficiency.
• Identify key improvement areas, prioritize actions based on data, and lead cross‑functional teams to implement sustainable solutions.
• Utilize Lean, Six Sigma, and other structured problem‑solving tools to drive measurable improvements in product and process quality.

Data‑Driven Decision Making

• Establish and monitor Key Performance Indicators (KPIs) to evaluate quality system effectiveness and guide strategic decisions.
• Analyze complex data sets to identify trends, inform process improvements, and present actionable insights to plant leadership.
• Relate consumer‑critical product attributes to manufacturable parameters to improve consistency and reduce variability.
• Calculate and report the true Cost of Poor Quality (COPQ) and maintain a quality KPI scorecard for the plant.
• Explore and implement new technologies like AR, VR, and AI to optimize quality systems and processes.
• Partner with Engineering, R&D, Continuous Improvement, and Supply Chain to integrate quality into product development and manufacturing processes.
• Collaborate with Purchasing to improve supplier quality and strengthen the supply chain.
• Act as a quality subject‑matter expert, guiding and influencing cross‑functional teams toward quality‑driven decision‑making.
• Engage directly with customers and field teams to stay attuned to the Voice of the Customer (VOC).
• Benchmark competitors to ensure Trex maintains a performance leadership position within the industry.

Documentation & Compliance

• Maintain and audit quality documentation and procedures in accordance with Trex Quality Management System (TQMS) and relevant regulatory standards.
• Lead and support change management activities, ensuring smooth transitions with a focus on maintaining and improving quality outcomes.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Engineering or a related field.
• Minimum of 6 years of experience in quality roles, including at least 3 years in a management or leadership capacity within a manufacturing environment.
• Strong background in building and scaling complex quality systems.
• Six Sigma Green Belt or Black Belt certification preferred.
• Expertise in quality management tools (APQP, 8D, A3, FMEA, SPC, PPAP, etc.) and data‑driven problem‑solving.
• Proven ability to lead cross‑functional teams, drive strategic initiatives, and influence at all organizational levels.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.