Quality Process Engineer

Whelen Engineering; Charlestown (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

Whelen Engineering in Charlestown, NH, is seeking a Quality Process Engineer to improve the quality, reliability, and usability of data across the organization. You will organize, clean, analyze, and report data to support decisions, process improvement, training, and compliance.

You will develop metrics, dashboards, and reports, partner with cross-functional teams, and strengthen the quality system through data-driven improvements and governance.

Qualifications

• Bachelor's degree in engineering, quality, data analytics, manufacturing, business systems, or related field.
• Experience with quality systems, manufacturing operations, process improvement, data analysis, or reporting.
• Strong analytical skills with the ability to evaluate data, identify trends, and translate findings into recommendations.
• Proficiency with spreadsheets, databases, reporting tools, or BI tools.
• Attention to detail and commitment to data accuracy and process consistency.
• Ability to work cross-functionally with Quality Assurance, Operations, and leadership teams.
• Strong written and verbal communication to explain data and process expectations clearly.
• Ability to organize complex information, manage priorities, and follow through on improvements.

Responsibilities

• Improve data quality, completeness, consistency, and reliability for decision-making.
• Analyze data sources to identify trends, gaps, and improvement opportunities.
• Develop and improve metrics, dashboards, and reports for QA, Operations, and leadership.
• Partner with cross-functional teams to define data requirements and standardize data entry.
• Support data cleanup, organization, and governance for accessible, actionable quality data.
• Document quality processes, especially nonconforming product and customer returns reporting.
• Support training by defining system use expectations and reporting best practices.
• Identify process adherence issues and recommend improvements based on data trends and audits.
• Provide reporting for internal audits, corrective actions, and continuous improvement.

Skills

Analytical skills

Data analysis

Cross-functional collaboration

Attention to detail

BI tools

Education

Bachelor's degree in engineering, quality, data analytics, manufacturing, or related field

Tools

Spreadsheets

Databases

Reporting tools

Business intelligence tools

Job description

Quality Process Engineer

Department: Quality

Employment Type: Full Time

Location: Charlestown, NH

Description

The Quality Process Engineer is responsible for improving the quality, reliability, and usability of business and quality data across the organization. This role will help organize, clean up, analyze, and report data so it can be trusted for decision-making, process improvement, training, and compliance. The position will support both operational quality activities and customer returns reporting while helping build a more robust quality system.

Key Responsibilities

• Improve the quality, completeness, consistency, and reliability of data used to make quality and operational decisions.
• Analyze existing data sources, including nonconforming product, scrap, rework, turnbacks, customer returns, and related quality records, to identify trends, gaps, weaknesses, and opportunities for improvement.
• Develop, maintain, and improve metrics, dashboards, and reports that support Quality Assurance, Operations, Manufacturing Engineering, and leadership decision-making.
• Partner with cross-functional teams to define data requirements, standardize data entry expectations, and improve the usability of quality reporting systems.
• Support the cleanup, organization, and governance of quality data to ensure information is accurate, accessible, and actionable.
• Assist in documenting quality-related processes, especially nonconforming product reporting and customer returns reporting, to improve consistency and repeatability.
• Support training efforts by helping define system use expectations, data entry standards, and reporting best practices.
• Work with Quality Assurance and process owners to identify process adherence issues and recommend improvements based on data trends and audit results.
• Provide reporting and analysis that supports internal audits, compliance activities, corrective action tracking, and continuous improvement initiatives.
• Help strengthen the overall quality system by improving visibility into process performance, compliance, and data integrity.

Required Qualifications

• Bachelor's degree in engineering, quality, data analytics, manufacturing, business systems, or a related field; equivalent experience may be considered.
• Experience working with quality systems, manufacturing operations, process improvement, data analysis, or reporting.
• Strong analytical skills with the ability to evaluate data, identify trends, and translate findings into clear recommendations.
• Proficiency with spreadsheets, databases, reporting tools, or business intelligence tools.
• Strong attention to detail and commitment to data accuracy and process consistency.
• Ability to work cross-functionally with Quality Assurance, Operations, Manufacturing Engineering, Analytics/Data, and leadership teams.
• Strong written and verbal communication skills, including the ability to explain data and process expectations clearly to different audiences.
• Ability to organize complex information, manage priorities, and follow through on improvement actions.

Preferred Qualifications

• Experience with nonconforming product reporting, scrap, rework, turnbacks, customer returns, or corrective action processes.
• Experience developing dashboards, performance metrics, audit reports, or quality management reports.
• Knowledge of quality management systems, process auditing, data governance, Lean, Six Sigma, or continuous improvement methods.
• Experience supporting training, standard work, or process documentation initiatives.