Quality Engineer

Morgan Hill Chamber; Morgan Hill (CA); On-site; USD 76,000 - 100,000; Full time

Job summary

A leading quality assurance firm in Morgan Hill seeks a Quality Engineer to support product development and ensure compliance with ISO 9001. Responsibilities include managing customer complaints, conducting audits, and driving continuous improvements. The ideal candidate has a Bachelor's degree in Quality with proficiency in statistical analysis and MS Office. The salary range for this position is $76,000 to $100,000 annually.

Qualifications

• Exceptional communication skills for customer coordination.
• Ability to produce results from minimal instruction.
• Experience in continuous improvement methodologies.

Responsibilities

• Provide quality assurance support to product development.
• Conduct internal audits and ensure compliance to ISO 9001.
• Manage customer driven CAPAs and resolve technical issues.

Skills

Organizational skills in document control

Quality statistical equations knowledge (Cp/Cpk, Pp/Ppk)

Excel proficiency

Risk assessment techniques familiarity

Education

Bachelor's degree in Quality or related field

Tools

MS Office (Outlook, Word, Excel)

Data analysis software (PowerBI, statistical tools)

Job description

The Quality Engineer will provide experienced quality assurance support to the product development team, ensure compliance in ISO 9001 auditing, manage nonconformances (RMAs, IMRRs, MRRs) resolving bugs, defects, and other issues and ensure the product meets customer specifications.

Essential Duties and Responsibilities

• Assist quality manager with ECN/project processing, customer complaints, QMS, document control, CAPA systems, and 3rd party audits, etc.
• Perform data analysis for nonconformance (RMAs, IMRRs, and MRRs).
• Monitor and drive First Article Process.
• Conduct RMA failure analysis and coordinate rework activities.
• Manage customer driven CAPAs.
• Backup Supplier Quality Engineer as necessary.
• Assist and develop proficiency in the management of the electronic Quality Management System software.
• Participate in MRB when applicable.
• Drive Improvements through CIT, corrective/preventive actions.
• Conduct internal audits and ensure process compliance to ISO 9001.
• Assist in inspections when needed.
• Conduct product and process reviews for GAP analysis.
• Decision making backed by data and using SPC.
• Perform/drive or assist in projects and design & development related quality tasks (FMEA, Control Plans, PPAP, etc.).
• Perform risk assessments and evaluate risks for changes in process to comply to ISO 9001.
• Perform other duties as required.

General Requirements

• Ensure non-conformances are accurately controlled, documented and dispositioned.
• Resolve technical issues and communicate them to internal and external customers in a timely manner.
• Act as a liaison between departments in the organization for all improvement efforts.
• Create and improve reporting and data analysis for nonconformances (RMAs, IMRRs, and MRRs).
• Improve current first article process and monitor the entire process.
• Improve current quality processes and implement simple LEAN tools.
• Drive internal product quality and process improvement with a cross‑functional team including engineers from manufacturing, quality, R&D, and applications department.
• Own RMA failure analysis, determine the disposition of material, document the analysis and drive or initiate corrective and preventive actions internally.
• Use critical thinking and continuous improvement mindset to identify opportunities for improvement in all areas of the company.
• Exceptional communication skills coordinating with internal and external customers.

Qualifications representative of the knowledge, skill, and/or ability required

To perform this job successfully, an individual must deliver high-quality results, have outstanding communication skills, and develop relationships with multiple team members.

• Organizational skill in document control, test reports, analysis data collection, meeting minutes.
• Familiarity above average, with quality statistical equations, such as Cp/Cpk, Pp/Ppk and control charts.
• Above average skill in Excel, Word, PowerPoint.
• Ability to produce results from minimal instruction input.
• Familiar with risk assessment techniques/tool (FMEA, Fault Tree, What If, 8Ds).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Deliverables

• Demonstrate control in a timely manner addressing reply to customer nonconformance.
• Demonstrate control managing internal defects.
• Demonstrate control in communicating nonconformances throughout the organization.
• Demonstrate control developing continuous improvement plans throughout the organization.
• Demonstrate control in managing quality processes within the organization.
• Demonstrate proficiency in handling QMS, understanding of all internal processes and leading internal audits per AS9100.
• Demonstrate control in assisting new projects and design & development related quality derivatives.

Education and/or Experience

• Bachelor's degree (B. A.) or two to four years related experience and/or training in Quality; or equivalent combination of education and experience.

Computer Skills

• Proficient with MS Office including Outlook, Word and Excel.
• Data analytic skills with any software such as Excel, PowerBI, other statistical software.

Values

• Building trust with each department within the organization.
• Maintain an egoless work culture.
• Maintain composure in difficult situations and open to coaching.
• Understand Lin’s culture and question when not understood.
• Get stuff done attitude.

Salary Description $76,000/yr - $100,000/yr