Quality Performance Lead-Workers Compensation

Gallagher; Rolling Meadows (IL); Remote; USD 86,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher is seeking a senior/lead role for Workers' Compensation with jurisdictional expertise. The position requires 7–10 years of claims experience and formal lead responsibilities. You will oversee audits, drive process improvements, and develop procedures to align client, broker, and carrier expectations.

Remote 100% with open jurisdictions; salary up to 95,000 USD per year depending on experience. High school diploma required; bachelor’s degree preferred.

Qualifications

• 7–10 years of Worker's Compensation claims experience.
• Formal lead experience and auditing background.
• Strong process management and leadership skills.
• Ability to interact professionally with all levels of claims management.

Responsibilities

• Lead and supervise workers' compensation claims operations.
• Audit processes, monitor performance, and train branches.
• Develop procedures to meet client, broker, and carrier expectations.
• Oversee resources, generate audits and executive reports.
• Prepare oversight reports and improve branch claim outcomes.

Skills

Claims background

Auditing experience

Process leadership

Stakeholder interaction

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Ideal candidates will have formal Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location.

• Open to all other jurisdictions.


• Remote 100%.


• Salary: Up to $95,000 per year, dependent upon experience.

How you'll make an impact

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.


• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.


• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.


• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.


• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

About You

• Claims Background: 7-10 years experience working with Worker's Compensation claims-seeking medical AND indemnity experience


• Previous auditing experience


• Strong process management and direct leadership skills


• Ability to professionally interact with all levels of claims management

Required Qualifications

• High School Diploma


• Minimum of 7 years related Worker's Compensation claims experience.


• Must have claims handling experience and have formal Work Comp Lead experience. Captive experience is preferred.


• Knowledge of accepted industry standards and practices.


• Computer experience with related claims and business software.

Desired

• Bachelor's Degree

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#Remote

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)