Quality Performance Lead-Workers Compensation

Gallagher; Chicago (IL); Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Lead Workers' Compensation Claims professional in a fully remote capacity. The role requires 7–10 years of experience handling medical and indemnity WC claims, strong auditing and leadership skills, and the ability to manage processes across locations.

You will oversee resources, monitor performance metrics, and develop procedures to ensure compliance with client, broker, and carrier expectations. A high school diploma is required, with a Bachelor’s degree preferred.

Qualifications

• 7-10 years experience in Worker's Compensation claims (medical and indemnity)
• Audit experience and leadership ability
• Strong process management and ability to interact with all levels of claims management

Responsibilities

• Dedicated to offering exclusive customer care services for worker's compensation claims.
• Audit processes, monitor performance metrics, and provide training to branches.
• Develop and improve processes to ensure compliance with client, broker, and carrier expectations.
• Oversee resources and direct reports, perform trend analysis, and conduct audits.
• Prepare executive and oversight reports and contribute to branch process improvements.

Skills

Leadership

Auditing

Claims experience

Communication

Education

High School Diploma

Bachelor's Degree (Desired)

Job description

Rolling Meadows, Illinois

Claims

61958

$70,500- $137,500

Fully Remote Worker

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Ideal candidates will have formal Lead or Supervisory experience in Workers' Compensation, jurisdictional knowledge and expertise in any location.

Open to all other jurisdictions.

Remote 100%.

Salary: Up to $95,000 per year, dependent upon experience.

How you'll make an impact

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker's compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

About You

Ideal candidates for this position will have:

• Claims Background: 7-10 years experience working with Worker's Compensation claims-seeking medical AND indemnity experience
• Previous auditing experience
• Strong process management and direct leadership skills
• Ability to professionally interact with all levels of claims management

Required Qualifications

• High School Diploma
• Minimum of 7 years related Worker's Compensation claims experience. Must have claims handling experience and have formal Work Comp Lead experience. Captive experience is preferred.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor's Degree

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)