Quality Performance Lead-Workers Compensation

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); Remote; USD 86,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett is seeking a Lead/Supervisory professional with extensive Workers’ Compensation claims experience to join our remote team. The role focuses on audits, client service delivery, and process improvement across branches.

You will supervise direct reports, monitor performance, and develop training while ensuring compliance with client, broker, and carrier expectations. A strong background in WC claims and auditing is required.

Qualifications

• 7–10 years experience with Workers’ Compensation claims, including medical and indemnity
• Auditing experience is required
• Strong process management and leadership skills
• Ability to interact professionally with all levels of claims management

Responsibilities

• Lead and oversee claims operations to meet client expectations
• Audit processes, monitor performance metrics, and train branches
• Develop procedures to ensure compliance with client, broker, and carrier requirements
• Manage resources and direct reports, analyze trends, and generate reports
• Assist with executive reporting and process improvements for branch operations

Skills

Claims handling

Lead/ Supervisory experience

Auditing experience

Process management

Stakeholder interaction

Education

Bachelor's Degree

High School Diploma

Tools

Claims software

Job description

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Ideal candidates will have formal Lead or Supervisory experience in Workers’ Compensation, jurisdictional knowledge and expertise in any location.

• Open to all other jurisdictions.
• Remote 100%.
• Salary: Up to $95,000 per year, dependent upon experience.

How you’ll make an impact

• Dedicated to offering exclusive customer care services to meet needs of client base, specializing in worker’s compensation claims.
• Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations.
• Development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
• Oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
• Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.

About You

Ideal candidates for this position will have:

• Claims Background: 7-10 years experience working with Work’s Compensation claims-seeking medical AND indemnity experience
• Previous auditing experience
• Strong process management and direct leadership skills
• Ability to professionally interact with all levels of claims management

Required Qualifications

• High School Diploma
• Minimum of 7 years related Work’s Compensation claims experience.
• Must have claims handling experience and have formal Work Comp Lead experience. Captive experience is preferred.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired

• Bachelor’s Degree

#LI-NZ1

#LI-Remote

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)