Quality Performance Improvement Specialist

Hartford HealthCare; Manchester (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Hartford HealthCare is seeking a Quality Performance Improvement Specialist to lead ongoing performance and process improvement for the Central Region. You will collaborate with clinical teams, develop best practice standards, and ensure compliance with regulatory requirements while guiding data collection, analysis, and dashboards.

With BA/BS and an advanced degree preferred, you will be part of Connecticut’s most comprehensive healthcare network, advancing patient safety and quality through

Qualifications

• Minimum 5 years of clinical experience in healthcare quality improvement.
• Experience with quality improvement tools and techniques.
• Familiarity with regulatory requirements and accreditation processes.
• Ability to develop performance dashboards and provide data-driven insights.
• Strong collaboration with clinical teams and leadership.

Responsibilities

• Lead performance improvement initiatives for departmental clinical leadership and front-line staff.
• Collaborate with analytical teams to develop performance dashboards.
• Educate constituents on performance improvement tools and techniques like PDSA.
• Identify issues from data and develop plans to address patient safety concerns.
• Monitor quality of care to meet regulatory requirements.
• Participate in or lead designated performance improvement teams per strategic priorities.
• Support external agency reviews with prepared data and materials.
• Serve as a departmental resource for data collection and transmission for public reporting.
• Collaborate with department leadership on best practice standards.

Skills

PDSA methodology

Data dashboards

Quality improvement tools

Regulatory compliance

Clinical collaboration

Education

BA or BS degree

Master’s Degree in Nursing, Health Administration, Management or related discipline preferred

Tools

CPHQ/CPPS certifications

Job description

Location Detail: 100 Haynes Street (10607)

Shift Detail: Monday-Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Responsibilities

The Quality Performance Improvement Specialist is responsible for conducting ongoing performance improvement activities for the Central Region of Hartford HealthCare. The Specialist leads performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data, and the analysis of data /metrics to assess performance. The Specialist collaborates with key stakeholders/ departments in developing best practice standards to ensure the reliable, safe design of care processes and workflows. Core to this role is functioning as a consultant to ensure compliance with all required agencies. The Specialist works closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts aligned with HHC's core values. Responsibilities include but, are not limited to the following:

• Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Collaborates with analytical teams to develop performance dashboards. Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.
• Utilizes internal and external data to identify issues and trends that impact patient safety and quality of care. Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.
• Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety.
• Performs all activities for monitoring quality of care to meet internal facility objectives and external accreditation and regulatory requirements.
• Participates in and/or leads designated performance improvement teams as indicated and according to the organization's strategic priorities, e.g., population-specific core measures teams, readmission reduction, reduction of preventable harm, etc.
• Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of care processes and outcomes.
• Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.
• In collaboration with the department director and other performance improvement staff, acts as a lead during external agency reviews e.g., Department of Public Health, Joint Commission, etc).

Qualifications

Education

• BA or BS degree is required
• Master’s Degree in Nursing, Health Administration, Management or related discipline preferred

Experience

• Minimum 5 years of clinical experience
• Experience with Quality Improvement tools and techniques, regulatory experience strongly preferred

Licensure, Certification, Registration

• CPHQ, CPPS or other quality certification preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters.

And this is your moment.