Quality & Parcel Fulfillment Specialist

Quad/Graphics; Westampton Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Quad/Graphics in Westampton, NJ is seeking a Quality Service Representative to accurately fulfill customer orders through packing, receiving and processing shipments. You will partner with manufacturing to support quality practices for client publications and provide hands-on quality evaluation in a fast-paced warehouse.

The role involves a day shift 7 AM - 7 PM, constant collaboration with internal teams, and staying compliant with safety rules while maintaining organized work areas.

Qualifications

• High School Diploma preferred.
• Certified to drive a forklift and operate other Powered Equipment.
• Ability to follow verbal and written instructions.
• Proficient with basic computer skills including Microsoft Outlook and Excel.
• Ability to use a pallet jack or mechanical pallet jack.
• Read a ruler and understand measurements in fractions and decimals.
• Demonstrated ability to establish and achieve strategic goals.

Responsibilities

• Accurately select, pack, seal, label, and affix postage for customer product according to works instructions accomplished by utilizing operating systems.
• Monitor and maintain inventory (product & supplies) and inform appropriate internal contacts when product is low.
• Collaborate with internal departments to ensure appropriate packaging and labeling requirements are met.
• Measure and communicate product quality to business and internal production partners.
• Process outgoing shipments; including but not limited to, facilitating the return process with Customer Service, preparing shipping documents, recording required shipping information, tracking discrepancies.
• Actively participate and follow all Safety regulations, policies and initiatives, including performing daily maintenance inspections and reporting any issues of concern to appropriate leader.
• Work independently to identify and resolve problems with minimal assistance.
• Complete work according to priorities and within a timely manner.
• Maintain a clean and organized work area and plant floor.

Skills

Forklift operation

Basic math & measurement

Microsoft Outlook & Excel

Team collaboration

Reading & following instructions

Pallet jack operation

Scissors & tape gun use

Goal setting / strategic planning

Education

High School Diploma preferred

Job description

Quad/Graphics in Westampton, NJ is seeking a Quality Service Representative to accurately fulfill customer orders through packing, receiving and processing shipments. You will partner with manufacturing to support quality practices for client publications and provide hands-on quality evaluation in a fast-paced warehouse.

The role involves a day shift 7 AM - 7 PM, constant collaboration with internal teams, and staying compliant with safety rules while maintaining organized work areas.