Quality Operations Supervisor

AmerisourceBergen Corporation; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

Cencora in Brooks, Kentucky, seeks a Quality Operations Supervisor to lead QA/QC efforts at the Brooks facility. The role reports to the Quality Manager and supervises up to three associates, ensuring GMP compliance and持 supplier quality. The position requires onsite work with potential extended hours.

You will support root-cause analyses, oversee CAPAs, and participate in client audits, driving continuous improvement across quality metrics.

Qualifications

• Bachelor’s degree in business administration or a related field.
• Minimum 4 years of related quality/operations experience.
• Strong written and verbal communication skills.
• Experience leading teams and coordinating audits.
• Knowledge of GMP, regulatory guidelines and calibration/change control.

Responsibilities

• Support frontline supervisors in root cause analysis and problem solving.
• Monitor supplier quality and drive corrective actions across DC.
• Issue CARs and lead issue resolution through appropriate channels.
• Ensure GMP equipment is calibrated/validated and compliant.
• Assist in customer audits; gather and organize supporting docs.
• Lead continuous improvement projects and data analysis.
• Be on call for temperature excursions and quality emergencies.
• Develop reports on quality indicators for DC support functions.

Skills

Analytical skills

Problem solving

Communication skills

Leadership

Organizational skills

Attention to detail

Interpersonal skills

Decision making

Training and mentoring

Microsoft Office Suite

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Quality management software

Job description

## Quality Operations SupervisorApply: USA > KY > Brooks > 420 International: Full time: Posted Today: R2615875Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Shift Hours:** Monday- Friday 7am-3:30pm/8am-4:30pm*Please note, flexibility in schedule will be required based on business needs, this can include working different hours or days.* **Location:** This position is located onsite at our facility in Brooks, KY. There is no option for remote or hybrid work. Under general supervision of the Quality Manager, implements and maintains quality assurance/control efforts at the Cencora Specialty Group distribution centers. This role has responsibility for ensuring compliance with appropriate quality, regulatory and validation guidelines. **Responsibilities:*** Support front line operations supervisors in determining root causes by teaching/facilitating the use of various root cause methods. Monitors distribution center supplier quality* Issue CARs as necessary and work through appropriate channels in both organizations to correct issues. Ensures distribution center equipment used for GMP processes is compliant with SOPs such as calibration, validation and change control* Participate in the evaluation of temperature controlled shipping containers. Provides guidance to operations staff for quality related matters such as relabeling Supervise one, up to three associates Develop and analyze reports for quality indicators of DC support functions such as process audits, client audit results, title product returns, complaints and deviations* Maintains effective working relationships with internal customers, and customer quality and regulatory organizations Host and gather supporting documents during client audits* Responsible for implementing continuous improvement efforts Must be willing to work extended hours, as needed, in order to meet productivity goals* Must be able to be on call for temperature excursions and/or quality related emergencies* Performs related duties as assigned**Education*** Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year degree program* Normally requires a minimum of four (4) years directly related and progressively responsible experience.**Skills and Abilities:*** Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions* Ability to communicate effectively both orally and in writing; good group presentation skills* Strong organizational skills* attention to detail* Good interpersonal skills* Good relationship building skills* Good leadership skills* Excellent analytical, statistical and mathematical skills* Problem solving; Ability to resolve issues effectively and efficiently* Knowledge of computers to operate effectively with Microsoft Office Suite of applications* Working knowledge of warehouse operations and automated warehouse operating systems* Working knowledge of regulatory compliance matters* Ability to train, motivate and direct the work of others* Strong decision making skills