Quality Operations Supervisor

Cencora, Inc.; Louisville (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Cencora, Inc. in Brooks, KY is seeking a Quality Assurance/Quality Control professional to oversee QA/QC efforts at our distribution centers.

The role ensures compliance with quality, regulatory, and validation guidelines while supporting continuous improvement initiatives. Under supervision, you will lead root-cause analysis, issue corrective actions, monitor GMP processes and participate in client audits, striving to maintain high standards of quality and operational excellence at our Brooks

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum four years directly related experience.
• Experience with quality systems and regulatory guidelines.

Responsibilities

• Assist in root-cause analysis and monitor supplier quality at DCs.
• Issue CARs and ensure GMP equipment compliance with SOPs.
• Support evaluation of temperature controlled shipping containers; guide operations staff.
• Develop and analyze quality reports; assist client audits.
• Maintain relationships with internal customers and regulatory bodies.
• Support continuous improvement and be on-call for quality emergencies.
• Perform related duties as assigned.

Skills

Analytical skills

Problem solving

Written and verbal communication

Leadership

Documentation and record keeping

Regulatory compliance knowledge

Microsoft Office proficiency

Education

Bachelor's degree

4+ years related experience

Job description

Shift Hours: Monday- Friday 7am-3:30pm/8am-4:30pm

Please note, flexibility in schedule will be required based on business needs, this can include working different hours or days.

Location: This position is located onsite at our facility in Brooks, KY. There is no option for remote or hybrid work.

Under general supervision of the Quality Manager, implements and maintains quality assurance/control efforts at the Cencora Specialty Group distribution centers. This role has responsibility for ensuring compliance with appropriate quality, regulatory and validation guidelines.

Responsibilities:

• Support front line operations supervisors in determining root causes by teaching/facilitating the use of various root cause methods. Monitors distribution center supplier quality
• Issue CARs as necessary and work through appropriate channels in both organizations to correct issues. Ensures distribution center equipment used for GMP processes is compliant with SOPs such as calibration, validation and change control
• Participate in the evaluation of temperature controlled shipping containers. Provides guidance to operations staff for quality related matters such as relabeling Supervise one, up to three associates Develop and analyze reports for quality indicators of DC support functions such as process audits, client audit results, title product returns, complaints and deviations
• Maintains effective working relationships with internal customers, and customer quality and regulatory organizations Host and gather supporting documents during client audits
• Responsible for implementing continuous improvement efforts Must be willing to work extended hours, as needed, in order to meet productivity goals
• Must be able to be on call for temperature excursions and/or quality related emergencies
• Performs related duties as assigned

Education

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year degree program
• Normally requires a minimum of four (4) years directly related and progressively responsible experience.
  

Skills and Abilities:

• Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
• Ability to communicate effectively both orally and in writing; good group presentation skills
• Strong organizational skills
• attention to detail
• Good interpersonal skills
• Good relationship building skills
• Good leadership skills
• Excellent analytical, statistical and mathematical skills
• Problem solving; Ability to resolve issues effectively and efficiently
• Knowledge of computers to operate effectively with Microsoft Office Suite of applications
• Working knowledge of warehouse operations and automated warehouse operating systems
• Working knowledge of regulatory compliance matters
• Ability to train, motivate and direct the work of others
• Strong decision making skills