Quality Operations Manager – Filling (Cosmetics & Fragrance)

System One; Roxbury Township (NJ); On-site; USD 85,000 - 105,000; Full time

Job summary

System One is seeking a Quality Manager (Filling Operations) for our cosmetics and fragrance filling operations in Ledgewood, NJ. This direct-hire role leads QA activities, manages 3–5 technicians, and ensures GMP-compliant processes on the production floor.

The ideal candidate will have about 10 years in filling operations, 5 years of supervisory experience, and strong SOP/documentation skills to drive CAPA and continuous improvement. Monday–Friday, 6:30 AM–3:00 PM, on-site.

Qualifications

• BS Degree strongly preferred; will consider HS Diploma with 20 years of experience in filling operations.
• Approx. 10 years’ experience in filling operations (liquid products, fragrances/cosmetics).
• Approx. 5 years of management/supervisor experience.
• Ability to write and understand procedures, adapt and adjust SOPs (not typically writing from scratch).
• Attention to detail and aesthetically oriented.
• Understanding of quality in a corporate environment.

Responsibilities

• Lead and oversee all quality activities within filling operations for liquid products, fragrances, and cosmetic products to ensure compliance with company standards, customer requirements, and regulatory expectations.
• Manage and develop a team of Quality Technicians/Inspectors (3-5 direct reports), providing training, coaching, performance management, and day-to-day leadership to drive accountability and continuous improvement.
• Serve as the primary quality presence on the production floor, conducting routine observations, inspections, and audits of filling operations to ensure quality standards are consistently maintained.
• Monitor and verify critical quality checks throughout the filling process, including fill weights, product appearance, packaging integrity, labeling accuracy, and overall adherence to specifications.
• Investigate and resolve quality-related issues, deviations, non-conformances, and customer complaints, partnering with Operations, Production, and other cross-functional teams to implement corrective and preventive actions (CAPA).
• Maintain, review, and continuously improve Standard Operating Procedures (SOPs), work instructions, and quality documentation, ensuring procedures accurately reflect current manufacturing practices and operational requirements.
• Translate observations, process changes, and quality findings from the production floor into documented procedures, process improvements, and updated quality standards.
• Ensure compliance with Good Manufacturing Practices (GMP), internal quality standards, customer requirements, and applicable regulatory guidelines within a cosmetics and fragrance manufacturing environment.
• Analyze quality data, identify trends, and recommend process improvements to enhance product quality, reduce defects, minimize waste, and improve operational efficiency.
• Conduct line clearances, inspections, and quality approvals for production startup, changeovers, and ongoing manufacturing activities.
• Partner with Production Management to proactively identify quality risks and implement preventive measures to maintain product integrity and customer satisfaction.
• Support internal and external audits by preparing documentation, responding to findings, and driving corrective actions to successful completion.
• Maintain accurate quality records and ensure proper documentation practices are followed throughout all filling and packaging operations.
• Promote a culture of quality, attention to detail, and operational excellence throughout the manufacturing organization.

Skills

Quality management

Leadership

GMP knowledge

SOP development

Documentation

Education

Bachelor's degree

Job description

System One is seeking a Quality Manager (Filling Operations) for our cosmetics and fragrance filling operations in Ledgewood, NJ. This direct-hire role leads QA activities, manages 3–5 technicians, and ensures GMP-compliant processes on the production floor.

The ideal candidate will have about 10 years in filling operations, 5 years of supervisory experience, and strong SOP/documentation skills to drive CAPA and continuous improvement. Monday–Friday, 6:30 AM–3:00 PM, on-site.