Quality Operations Leader

Qcells North America; Cartersville (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Qcells North America is hiring a Quality Operation Manager to centrally manage the Quality Team Technicians across shifts and functions. The role ensures staffing, attendance and performance, while coordinating on-site quality activities, inspections, and issue resolution.

You will work with Quality leaders and cross-functional teams to uphold quality standards and customer requirements, drive continuous improvement, and maintain safety and compliance in daily operations.

Qualifications

• Bachelor’s degree in a related field or equivalent relevant experience.
• Experience in quality control, quality assurance, manufacturing operations, or technician/team supervision.
• Demonstrated ability to manage employee attendance, shift coverage, work assignments, and team performance.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Understanding of quality inspection procedures, manufacturing processes, and basic reporting/documentation.
• Ability to coordinate with multiple departments and respond effectively to changing production priorities.
• Commitment to safety, quality, compliance, fairness, and consistent application of company policies.

Responsibilities

• Oversee Technician Workforce Management across quality functions and shifts, monitoring attendance, leave, overtime and staffing.
• Plan technician schedules, shift coverage, rotations and workload in line with production plans and inspection priorities.
• Support routine quality inspections and monitoring activities, ensuring procedures and criteria are followed.
• Provide coaching and performance feedback to technicians; coordinate corrective actions with Quality leadership and HR.
• Organize onboarding, qualification, cross-training and refresher training; maintain competency records.
• Coordinate quality issue response, containment, sorting and reinspection; escalate as needed to Quality engineers or managers.
• Communicate shift instructions and management decisions clearly to technicians; ensure accurate documentation and reporting.

Education

Bachelor's degree in a related field or equivalent relevant experience

Job description

Qcells North America is hiring a Quality Operation Manager to centrally manage the Quality Team Technicians across shifts and functions. The role ensures staffing, attendance and performance, while coordinating on-site quality activities, inspections, and issue resolution.

You will work with Quality leaders and cross-functional teams to uphold quality standards and customer requirements, drive continuous improvement, and maintain safety and compliance in daily operations.